The Todoist outlook plugin has a security certificate problem. I get a popup every 10 seconds or so, making Outlook unusable with the add-in enabled. The cert is issued to *.wedoist.com by rapidssl ca. The pop-up identifies the name on the certificate as invalid or not matching the site.
FYI, I do not use "wedoist" I use todoist premium.
I have disabled the plugin and await your reply for this paid add-in.
Asked by Buck Schley on Aug 07, 2013 - 08:17
Please uninstall the plugin (it's listed as OutlookTodoist in Programs and Features and install this version: https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe
Please also make sure that you have IE 10 installed on your computer as our plugin uses IE to connect and try to use the "Clear SSL state" option in IE's Internet Options -> Content.
We can assure you that our software has no security issues and our company (Doist Ltd.) offers both Todoist and Wedoist so a certificate issued to Wedoist is also ours.
Thank you for your reply David.
I am running IE10 on Win 7 64 and Outlook 2010. I uninstalled the Outlook Todoist add-on from the control panel and downloaded the executable you referenced above. I cleared the SSL state in IE10. I installed the new version and then opened Outlook.
Within seconds the security certificate warning reappeared and pops up every 10 seconds, rendering Outlook unusable with the add-on active.
Looking forward to further instructions...
Thanks for the information.
Do you have Internet Explorer open when you receive these warning messages? Does closing IE solve the issue?
As well as clearing the SSL state, make sure to clear all cache related content relating to Todoist with Internet Explorer.
I cleared all cookies and cache. I closed IE10, I closed outlook. I reopened Outlook and enables the todoist plugin. Instantly the security alerts started blooming, and repeat at least every 10 seconds rendering Outlook unusable with the plug-in enabled.
Here is a screenshot of the pop-up -> http://screencast.com/t/JDd3VM357
..and here is a shot of the certificate -> http://screencast.com/t/Pxd2LkZ02d
...and here is binary file with the certificate details -> https://www.dropbox.com/s/xygjgjovx3htqae/todoist%20cert.cer
Thanks for the information. We are having a few issues related to our Outlook plugin and are looking into it. We are hopeful to find a solution soon :)
I will keep you update on any progress. Also, please confirm, did you run Outlook with IE closed, I believe this can stop the alert from happening, as long as IE is closed.
Any progress on this? I have been down for almost a week now and I use Todoist as a regular part of my work day (which is why I paid for premium). Using the web is not as fluid as the Outlook integrated add-on. Not enjoying the egg on my face for having referred friends and co-workers to Todoist. May I hope for quick resolution?
Unfortunately there has been very little progress with the issue. We believe we know the issue causing this, and we need to wait for a certain update, and then we can complete some changes.
I know this is not what you'd like to hear. You could also try our other method of managing emails with Todoist which could be a temporary solution. (https://todoist.com/blog/2013/01/zero-inbox-policy-with-todoist/)
Any progress to report? I consider the Outlook plug-in the most critical functionality for Todoist and without it I have to revert to managing tasks in Outlook, which is a huge step backward for me. Please tell me you guys are able to deal with a seemingly simple credentialing issue - or at least give me a little more light at the end of the tunnel than "we are waiting for an update."
BTW your other method of managing emails: Have you actually tried it? My polite feedback is that it is not very fluid. And while it can get emails linked into tasks, it does not address the greatest discrepancy - the lack of having a pane native to Outlook.
Please let me know if I can hope for a solution soon.
Unfortunately there is no news. First, we do not know the exact cause of all the issues we are having with our Outlook plugin. Second, the one thing we do know which is related to a CEF certificate we have no control over and is based on another update. This isn't a solve all solution, but a hope in the better direction which is why it's based off something we can't control.
I am sorry you feel that way about the other way of dealing with emails, and we have indeed used it before. It's not meant to be used as a client, just send an email, and a task is created. We will try to improve it in the future if we can.
Normally, an uninstall, clearing of cache for IE (among other settings, such as SSL state), reboot, and then a reinstall of the one listed above works. Of course, if it does not as it did not for you, we have a problem. Also, disabling any proxies you might be running could also solve many of these issues.
Again, very sorry and I will keep you updated.
I am having the same issue. After trying all the option in this thread I was optimistic but to no luck.
I agree with Buck, Outlook plug in makes ToDoist my favorite. without that it is lame and useless. I don't even have option of NOT using IE as I work on MS development that requires me to work in IE.
Luckily for me, I am about week away from upgrading to premium account (following free trial period) but if it doesn't get fixed, I am just going to wait and use free account.
Common guys, fix this issue. Build your Karma up!!!
Taking a hint from what Brendon Wadey suggested above about the problem, I uninstalled the latest Outlook update from the Control Panel (KB2817629), and that seems to have fixed things for me. I also hid the update within Windows Update which should hopefully keep it from re-installing itself. I hope this continues to work!
CH on Aug 21, 2013 - 10:03
I have the same problem. The solutions above did not work for me either.
CH on Aug 22, 2013 - 09:54
I've noticed that this always (only) happens when my meeting reminders go off.
Okay guys - it's been 15 days now that I have not been able to use the Outlook add-on. The add-on that sold me on Todoist and the reason I paid for premium. The add-on that had me recommending the app to friends and colleagues. I am seeing other posts in this thread and other threads as well about the security certificate issue and yet no progress has been made whatsoever.
Evidence indicates this issue is not at the top of anyone's list, but I am not able to use the app in the web format as it is too disconnected from my primary program pool. There are a lot of cool apps out there that I don't use because they lack integration and I refuse to spend my day surfing apps for disparate functions. The beauty of Todoist is the direct integration to a program I use every day, and leaving this functionality disabled over a security certificate issue for over two weeks is not very good and I have higher expectations of an app I revolve my daily task list around.
I implore you to step up the urgency of a response to this before it snowballs into something that damages the reputation of your company and its product, as I am sure I am not the only user ready to move on if this is not rectified.
We're very sorry for the inconvenience, we're looking into this issue and will fix it as soon as possible. We're very sorry for the delays, there were never any certificate problems with our plugin so far, it started to happen from one day to another and we're investigating this now.
It too have a problem with with this. Vene using the plugin above I get the following error message
Exception Type: AddinExpress.MSO.ADXExternalException
Exception Message: An error has occurred in the code of the add-in.
Exception Target Site: Object reference not set to an instance of an object.
We're sorry for the inconvenience. This is the latest release of our plugin, but we're working on a new update which will address these issues.
For now, please note that the version mentioned here earlier uses IE to connect so make sure you have the latest version of IE installed on your computer.