Wrong search string translation after Outlook start
I have a German system language and when I start Outlook then the search string is the following: "(Ã¼berfÃ¤llig, 7 Tage)". To get the correct search results I have to click "7 days" which changes the search string to "(überfällig, 7 Tage)" which is correct German.
Maybe here happens some kind of encoding error.
Asked by Martin on Jun 28, 2013 - 02:33
Please tell me:
- How did you set up your default start page? Please click on the gear icon in the top-right corner, go to "Einstellungen" and let me know what do you see in the "Startseite" drop-down menu, is this error shown already there?
- Do you have the latest and the German version of Internet Explorer installed? Our plugin uses IE to connect to Todoist so any encoding issues would be caused by IE.
Martin on Jul 01, 2013 - 01:48
I tried everything available in the drop-down menu with no changes. I always get "Keine Aufgaben entsprechend Ihrer Anfrage" and the search string "(Ã¼berfÃ¤llig, 7 Tage)". I also cleaned the cache of Internet Explorer.
I have IE 10 in German version installed.
We would greatly appreciate if you could let us know what do you see in the "Startseite" drop-down menu - is this error shown already there? In other words, when you use this drop-down menu, does the text already have these strange characters there?
Also, try to right-click somewhere in IE (in a blank place when using Todoist) and let me know what do you see when you hover over the "Encoding" menu. It should be "Unicode (UTF-8)" if it's anything else, please hover over "More" and select Unicode (UTF-8) from the list.
Have you tried accessing Todoist through a different browser (Firefox or Chrome) to see if the issue also persists there?
Martin on Jul 01, 2013 - 08:33
the entries are:
- Info page
- Heute und überfällig
- Überfällig, heute und morgen
- 7 Tage und überfällig
- Individuelle Abfrage
- Prokjekt 1
So there is no strange character there.
The encoding is set to "Unicode (UTF-8)".
If I open the todoist.com in IE direct there is no problem and also in no other browser. The problem only happens if Outlook add-in is used.
Please tell me - what version of Outlook are you using and is it the 32-bit or the 64-bit edition?
Try to uninstall it and install this version and let me know if it helps: https://d2dq6e731uoz0t.cloudfront.net/02cd062715e057dfa9ee118565c79108/as/OutlookTodoist.Adx.exe
Martin on Jul 01, 2013 - 10:28
I'm using Outlook in 32-bit version.
With this provided version everything works perfect.
Thanks a lot for the help.