Windows app won't launch
Hi, wondering if you can help me; your windows app has stopped working on my computer (Windows 7). It stopped working after I was prompted to update it recently. I have uninstalled and re-installed the app, and tried launching it from taskbar, desktop, etc, but no luck. Hope you have some suggestions, as I've come to rely on it really heavily! Cheers.
Asked by Dom McInerney on May 22, 2013 - 20:48
Stan Deutsch on May 22, 2013 - 21:01
I am experiencing the same problem on Win XP, 32bit. There are no error messages but my version of task manager shows multiple instances of Todoist.exe running - about 15!
Dom McInerney on May 22, 2013 - 21:42
I'm running 32 bit. No errors, the window doesn't even launch. When I try and launch it, there's about a 1-second moment where it looks like it's launching (sometimes the icon even appears briefly in the notification area of the taskbar before disappearing), but then nothing happens at all.
No multiple instances of Todoist running, unlike Stan described.
I'm having the same issue as Brendon: "No errors, the window doesn't even launch. When I try and launch it, there's about a 1-second moment where it looks like it's launching (sometimes the icon even appears briefly in the notification area of the taskbar before disappearing), but then nothing happens at all."
I've uninstalled and reinstalled the program, and I have confirmed that I am running .NET 4.
What else can I try?
Are you behind a Firewall, or any type of software that could block an application from working?
Please close the app, un-install the application, clear the cache for Internet Explorer, use CCleaner to clear system (not necessary, but could help), reboot. Re-install.
We are working on this, but we have yet to find a solution.
The problem is there is no tray area when the program loads--only a print page with no other clickable options besides to add or edit a task. I just uninstalled again and deleted any associated files from my computer. I'm going to reboot and re-install and keep you posted. I wish I could send a screenshot.
If you open up the Task Manager, try closing Todoist.exe and re-starting the app.
Also, please clarify, did you follow the instructions above for re-installing the app? Clearing IE's cache is important.
Also, just to clarify, when I say system tray, in the bottom-right corner of your Windows system, next to the date/time, is the notifications area, there may be an arrow allowing to you show some icons, that's where the TD icon should be while the Todoist app is opened. Please confirm if the TD icon is not showing up in this location.
Jodie on Jun 18, 2013 - 20:28
I love Todoist but in the week since discovering and begining to use it I have had so much trouble. I have reinstalled it, followed the above advice, installed an update which I found on another post and it works for a little time until the next failed attempt. Sooo frustrating!!!
I can see here that the support provided for the program is excellent but there is no way I will pay for the premium version while I continue to have so many problems.
We're very sorry for the inconvenience. Please try to install this version of the app: https://d2dq6e731uoz0t.cloudfront.net/de7f1d308a5af006096dbaecd2aa6130/as/Todoist_for_Windows.exe - it's the latest pre-release version that addresses these issues and we've tested it thoroughly and it should work without any problems.
Unknown on Jul 03, 2013 - 07:43
Same issue as well, except nothing happens in my task manager i just click and click and click. I got it to open once yesterday at the end of the day, but now nothing again. very disappointed. Looks like it's back to outlook.
Unknown on Jul 03, 2013 - 07:55
Mine shows in process, but not applications just to clarify.
Unknown on Jul 03, 2013 - 07:59
Another follow up the new release that David has posted did work for me.
Please un-install the version you have, clear the cache for Internet Explorer (the app uses it) and install this updated un-released version of our app.
Let me know if you continue to have issues.
Tito on Jul 11, 2013 - 16:39
I'm also seeing it crash on launch, including with 22.214.171.124, on the Windows 8.1 Preview, x64.
Faulting Application Path: C:\Program Files (x86)\Todoist\Todoist.exe
Problem Event Name: APPCRASH
Application Name: Todoist.exe
Application Version: 126.96.36.199
Application Timestamp: 51c6fbd0
Fault Module Name: libcef.DLL
Fault Module Version: 3.1453.1255.0
Fault Module Timestamp: 518aa75e
Exception Code: c0000005
Exception Offset: 005b6195
OS Version: 6.3.94188.8.131.52.256.4
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: d400
Additional Information 4: d4007bc33cffdeb3da30e99b128d49bb
Please try running the installer once more, right click on it and run as admin when doing so. Let me know if installing it two or three times gets the application to work properly.
Tito, we do not have any experience with Windows 8.1 at this time, so there could be related issues unknown. We do plan to support 8.1, and it's possible this issue you are having is un-related, but just so you know.
Tito on Jul 11, 2013 - 18:06
It's still broken on this 8.1 PC even with several uninstalls and reinstalls as admin. It works on another 8.1, so I'm not sure.
I hope that you if you see more hits on this issue you figure it out :)
Our latest un-released version has been working without issue, we are un-sure why these issues have appeared all of a sudden.
Please un-install the app, run CCleaner (if you can), clear the cache for IE, reboot. Then install the app again.
We are looking into this, but any information you could give might help, such as are you using any proxies? Any firewalls, antivirus, or other apps that could interfere?
Tried installing 3 times as admin, with no results.
My setup is a Windows 7 x64 with the most recent updates installed and IE10. It's running .NET Framework 4.5, Windows Security Essentials and belongs to an Active Directory domain. The user I'm logged in is both a local and domain administrator.
I've succesfully installed and ran the stock setup on my home PC (Windows 8 x64), so I'm suspecting it could be an issue with the application and Active Directory.
Discomfort of not able to use Windows App lead me to a previous (?) version - found here- https://d2dq6e731uoz0t.cloudfront.net/0759b8fb4bef4073670fe318cb0c2b99/as/Todoist_for_Windows.RC.exe
Installed and seems stable, it is asking for an update which I have deferred. Will monitor and try and post an update soon.
On Win 7 x64 IE10 have experienced same intermittent launch problems with v184.108.40.206 originally reported in this thread. Problems resolved for me by always logging out of Todoist before any Windows hibernation or sleep step, and on and subsequent relaunch of Todoist, always running Todist as administrator. First launch of Todoist after full reboot always launches correctly under user privileges.