Unable to complete a task?
I am trying to complete a task I have due today. When I check the box to complete, the check box turns to the spinning icon, but never completes. I am using a MAC (Lion). Issue occurs on Chrome and Safari as well as the Chrome plugin and the Todoist Mac Application.
the rule is set as follows: ev 29. @ 12:00pm
this is happing on more than one task. I have logged out and logged back in. I have recently changed my email address on the site, seems like it happened after that maybe?
Any idea's? I am currently in the 14 promo.
Asked by Thomas Capote on Sep 05, 2011 - 06:29
Please try to clear your browser cache. If this doesn't help, please tell me:
- From which view are you trying to complete the task (project view, search result etc.)?
- Have you installed any ad- or script-blocking plugins lately?
- What are the formulas used in other tasks in which you've experienced this issue?
Also, try to create a new task using the following formula:
every 29 @ 12:00pm
and complete the task within the project view. Does this work?
Thank you for such a quick reply!
I have deleted the browser cache, no change.
I have tried both, Project view and Search view, same issue
It's not browser depended, fails on both Safari and Chrome, neither has an script or ad-blocking plugins
I just logged on to my office computer, a Windows 7 computer, Chrome, same issue.
Seems to be related to the way I created either the rule or the reminder. I deleted the task and recreated with the rule as: ev 5 of the month starting 5 sept
and the reminder: every 29 @ 12:00pm
The rule was created and I was able to complete it. very odd. I have to watch the way I create the reoccurring event or reminder, something must have been creating some sort of loop and it was unable to complete it?
Please tell me, was the "ev 29. @ 12:00pm" you've mentioned earlier the due date of the task or the reminder?
Either way, "every 5th of the month starting 5 sept 2011" is not a valid due date. Please use only due dates listed here:
In this case, the proper due date would be:
every 5 starting 5. Sep 2011
If you'd like this to be a time-specific task, please use the following due date:
every 5 @ 12:00pm starting 5. Sep 2011
"ev 29. @ 12:00pm" was a reminder
On my reminders, I usually want a reminder a few days before the dues date. Is the correct reminder format: "ev 29. @ 12:00pm" ?
Your format works great for the due date, "every 5 starting 5. Sep 2011"
I was struggling with the correct formt. Oddly, I did not get an error on my original format though. What does the period (.) mean in the formula?
Thank you so much for such quick responses and on a holiday! I will be very happy to support your product! Thank you for your assistance!
Basically, every proper date format that can be used as a due date (and is listed on the help page mentioned above) will also work as a reminder (except "starting" since you can't start getting reminders in the past).
Therefore, ev 29 @ 12:00pm or ev 29 @ 12pm should work, but it will start on the upcoming September, 29th even if you would type "starting 29. sep 2011".
The period within the formula, you should primarily use it for a delayed/past due date where you use "starting", it's not required at the beginning (as in your example: "ev 29.").
As for the error message, there are indeed dates that can be entered without an error message but will definitely not work. Sorry for the inconvenience, we will fix this issue in the future.
Also, please note that you can use relative reminder dates for tasks with a time stamp. In order to do so, you have to set a the time within the task's due date and then, after adding a task, use the "Reminders" function from the drop-down gear menu (on the right side of a task when hovering over it) and you will have an option to choose a "Relative time" reminder type, that will set a reminder on one of the chosen times from 30 minutes to 1 week before deadline.