Outlook Add-in: "Unknown error occured"
I've just had my work laptop replaced ... I've installed the outlook add-in, but I just get an error message where the add-in should appear: "Error: Unknown Error Occured"
I can send a screengrab if that helps. Any suggestions to fix this please?
Asked by milesmendoza on Apr 19, 2013 - 08:06
Please uninstall the plugin through the Control Panel -> Programs and Features (it will be listed as "OutlookTodoist"), then install this new version: https://d2dq6e731uoz0t.cloudfront.net/82b87011c7a86df0809676bb96ebfa9b/as/OutlookTodoist.RC.exe and let me know if the issue persists.
If it does, please tell me:
- What version of Outlook are you using (2007, 2010, 2013)?
- What edition of Outlook are you using (32-bit, 64-bit)?
Tanuj Saluja on Apr 22, 2013 - 03:54
I am facing the same issue on Todoist. Nothing happens on Outlook on clicking "Logout Todoist"
Please try to install this updated version and let me know if it works: https://d2dq6e731uoz0t.cloudfront.net/1edb5e32790186f1ded825549e63bfb3/as/OutlookTodoist.Adx.RC.exe
Tanuj Saluja on Apr 22, 2013 - 07:29
Yes works for me as well.
David - I had the very same issue and the error. Your super-fix eliminated the error.
However, where I click "Login with Google Account", all I get in return is "Loading..."(button grayed out).
It could be an issue with the proxy and if so, where are the settings for me to configure it? Obviously, it is not picking up the proxy info.
Please tell me - can you log into Todoist using your Google account through the web-app at todoist.com or does this happen only with the Outlook plugin?
Also, does logging out (though the logout button in the add-ins tab) and retrying solve this issue?
For now, a a workaround, you could log into Todoist through the web-app, go to Settings -> Account and set a Todoist password to log in manually.
Please try to close Outlook, clear Internet Explorer's cookies and cache (our plugin uses IE to connect), set all IE's security and privacy settings to "default", make sure that Todoist or Google aren't listed as a not trusted site and let me know if the issue persists after that.
Thanks a lot for your support. In fact, that's what made me sign-up immediately as a "Premium Member" :)
1. I did delete all the cookies in IE.
2. I did add both Google and ToDoIst in my list of trusted sites in IE.
3. I launched Outlook.
4. Todoist plugin asked me to authenticate using Google ID.
5. I did (using my 2-factor).
6. It said ToDoIst needs permissions to access my stuff from Google. I said, "OK".
7. And right there it stops.
Due to the aforementioned problem, I close Outlook and then start up again. Now, all I get is an animated ToDoIst GIF that shows as though it is attempting to do something, without doing anything.
And that means, I can't use the plugin in Outlook :(
I again close Outlook, eliminate all the cookies etc. in IE and then again relaunch to see if I can login using just the ToDoIst username and password. Now, that doesn't work either. Duh! Whenever I click login, it just waits ad infinitum.
So, again, I close Outlook, delete the IE cookies and then relaunch Outlook and then now try once again through Google Login.
Now, after the 2-factor auth verification, it just waits ad infinitum with Google's, "Processing...." message.
Which again means, that I am unable to use the Outlook plugin anymore.
Hope this helps.
We went step-by-step through this process and it always works if we don't put neither Todoist nor Google on the list of trusted sites. Please remove both from this list.
Also, the reason why you can't log in by typing your email/password may be because your account has been created with your Gmail account. In this case, please log in through the web, then go to Settings -> Account and set a password for Todoist. Then, you'll be able to log in to the Outlook plugin by typing your email/password combination.
Also, please make sure that you have the latest version of IE installed.
If none of this helps, please clarify what happens when you've said that after it asked you to allow Google to authorize it stopped. How exactly did it stop - did Outlook crash? Did you see an error message? Also, please note that if you see the "Loading" screen with the 3-dot animation, it may take some time (5-20 seconds) to load your task list if you have a lot of tasks on your account. How long did you wait before you've reloaded Outlook?
I removed the 2 sites (Todoist and Google) from the list of trusted sites AND I logged in using the Todoist login account and it starts to work.
I have IE 8.0 and have no say in changing it as it's our version :)
So, it works. There was a miscommunication in that I added the 2 sites to the list of trusted sites, which effectively prevented access.
In re your poser, it certainly was more than a minute.
Anyway, the workaround works for me. Thanks.