Outlook add-in runtime error
I can't get the addin to load - it says that a runtime error occurred. I've installed - uninstalled - re-installed - can't get it to fire.
Asked by Unknown on Mar 25, 2013 - 11:58
Unknown on Mar 25, 2013 - 11:58
Unknown on Mar 25, 2013 - 12:07
I run Windows 7 on a dual boot laptop so the system drive is drive E. I looked at the path in the add-ins on Outlook and it has the path to the file something like file:///E:\program files\outlooktodoist/outlooktodoist.vsto|vstolocal
Please try to uninstall it, then reinstall this version: https://d2dq6e731uoz0t.cloudfront.net/6d48d3aaeb65b9bca3dc3068008d08ec/as/OutlookTodoist.RC.exe it features an error report system and will help us identify the source of this issue.
Also, before you try to install our Outlook plugin, please install the following components on your computer:
- Microsoft .NET Framework 4 ( http://www.microsoft.com/downloads/en/details.aspx?familyid=9cfb2d51-5ff4-4491-b0e5-b386f32c0992 )
- Microsoft Visual Studio 2010 Tools (http://www.microsoft.com/en-gb/download/details.aspx?id=35594 )
We've released a new update which should fix this issue, please install it from this location: https://d2dq6e731uoz0t.cloudfront.net/4213960e2dd34efbcebad4fee1d4d855/as/OutlookTodoist.RC.exe and let us know if it still persists.
Please go to your system's Control Panel -> Programs and Features, uninstall "OutlookTodoist" and then install this version: https://d2dq6e731uoz0t.cloudfront.net/dd3ee27e5f623430cf33da6b318c7466/as/OutlookTodoist.Adx.exe and let me know if the issue persists.