Email links are dead
I am a premium user, and have been adding emails as tasks from Outlook, and have not had problems retrieving them. All of a sudden, I can no longer retrieve the task from the link. This is a bit of a problem because now I don't know what the tasks are...
Asked by Megan Aghazadian on Mar 18, 2013 - 22:26
Please try to uninstall the Outlook plugin through Control Panel -> Programs and Features (it will be listed as "OutlookTodoist") and then install this updated version https://d2dq6e731uoz0t.cloudfront.net/3ac86bc18ae12fe2cf8c93fdbbb9bf05/as/OutlookTodoist.RC.exe and let us know if this issue persists (especially for newly added tasks).
I did this, and now I can't get todoist to load in Outlook at all. It appears in my add-ins as an inactive add in, but when I click the box next to it, click OK in the dialog box, and then go back to Outlook (or restart Outlook, or restart my computer), it does not appear. And then when I go back to the add-ins box, the dialog box is unchecked.
I tried uninstalling and reinstalling twice.
Although so far we weren't able to reproduce this issue, we've made a new version of our plugin with a built-in error reporting system. Please download and install it from this location: https://d2dq6e731uoz0t.cloudfront.net/6d48d3aaeb65b9bca3dc3068008d08ec/as/OutlookTodoist.RC.exe and if you'll see any error during installation or activation of the plugins, please agree to send an error report to us.
I have now downloaded this new version, and cannot get it to load with my Outlook. When I go to check the box for Outlook in the COM-Add In dialog box, this is the information that is displayed:
Location: file:///C:\Program Files (x86)\OutlookTodoist/OutlookTodoist.vsto|vstolocal
Load Behavior: Not loaded. A runtime error occurred during the loading of the COM Add-in.
Facing the same kind of problem. I run Win 7, Outlook 2010. Email links (I use Outlook for my webmail account and for gmail) are working from within the opened OutlookTodoist-Window in Outlook, but not from Firefox where I'm working from most of the time. Did all uninstall/install procedures but none of them solved the issue. Now on 22.214.171.124
Please uninstall, clear the cache for IE, and install this updated unreleased version. https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe
Please clarify, you want to open a task created with Outlook in Gmail? If this is the case then unfortunately that is not possible right now. Each task created by email needs to be opened with the email system it was created with.
I was under the impression you were having the same issue as the original poster, where links were just dead after the creation of the task.
If I add an email as task using OutlookTodoist, I can see the link in my Web App (Firefox), but cannot open the link from there. Isn't that meant to work? If I have to open OutlookTodoist to open the email via link (which works fine) it does not give me a real advantage as I have to go the long way back instead of accessing the email from my "today"-view.
Yes, unfortunately with how our plugins are designed, you need to have it open and be opening links within Outlook for them to be working.
You can of course, use just our Firefox extension, or even email tasks to a project, and create tasks through gmail that way, and not need to worry about Outlook. You can read more about that on our blog, https://todoist.com/blog/2013/01/zero-inbox-policy-with-todoist/