David Trey on Aug 28, 2011 - 00:50

Hello Robert,

please tell me:
- Which email client are you using?
- Which Todoist plugin are you using?
- In case you're using Outlook, is the "archive folder" just another folder for incoming mail or an actual "archived elements" folder pointing to a separate data file?


Best regards,
David

Robert Long on Aug 28, 2011 - 05:20

Hi David,

I'm using Outlook 2007 via a university Exchange server, with the newest free version of Todoist. The folder that I archive to is another Outlook folder located on my actual machine (under Message Files). But, here's some additional information that I've discovered after testing some various things.

The link between a task and the email from which it was created seems to track the move to a new folder, but only temporarily. If I wait a while, or if I close and reopen Outlook, the link disappears and the task won't open the original email message. This happens whether the message was moved to my local machine (Message Files), or is moved to another folder in my Mailbox (on the Exchange server). Any thoughts? I'm not sure what an "archived elements" folder is, but maybe that would help?

Thanks

David Trey on Aug 29, 2011 - 00:49

Hello Robert,

unfortunately, I can't reproduce this issue :(

It may indeed have something to do with the fact that you're using an Exchange server, but we will try to further investigate this issue and we'll let you know when it's fixed.

Sorry for any inconvenience it might have caused you. For now, you could try to only add previously moved mails as tasks.


Best regards,
David

CH on Sep 01, 2011 - 09:22

I am having this same problem in Outlook 2010 and the newest version of the Todoist plugin (downloaded 8/26/11). I move the mail from my Inbox (Exchange server) to an archive folder on my PC (a .pst file). The link continues to work until I close and restart Outlook.

Chris

Zak Mahshie on Nov 15, 2011 - 16:42

I get the same problem, but intermittently. My setup:
Outlook 2010
Exchange 2007
Latest Todoist Outlook plug-in
Todoist free account

I can't find a rhyme or reason to it - some links work, some don't. Sometimes the email hasn't moved, sometimes it has. I can always recreate the link to get it to work.

Zak

Bones Ijeoma on Mar 15, 2012 - 20:06

I'm also having the same issue

Outlook 2010
Exchange 2007
Todoist Plugin
Pro Account

Carlos Cajina on Jul 06, 2012 - 18:16

+1 having the exact same problem.

Setup:
- Microsoft Exchange Server 2010 SP2
- Outlook 2010
- Todoist for Outlook plugin
- Pro Account

A similar issue was also reported here: https://todoist.com/Support/showQuestion/825/

Moving mails to the folders where they will end up stored and then adding the task is really a waste of time. The task link to the email should remain (if technically possible) even if mails are moved to different PST files (Outlook's conversation view feature does something like this)

Any new findings?

Carlos Cajina on Jul 11, 2012 - 04:45

Any new findings?

Good day!

David Trey on Jul 11, 2012 - 05:50

Hello Carlos,

unfortunately, this issue has not been fixed yet, but we will look into finding another solution to track the message's ID when using an Exchange Server.

Sorry for the inconvenience.


Best regards,
David

AJ on Oct 23, 2012 - 05:39

Has there been any update on this issue? I am experiencing the same problem. If an email is moved into a new folder the link to the message no loner works once Outlook is closed and re opened. Thanks

David Trey on Oct 23, 2012 - 05:52

Hello AJ,

we're still working on this issue, we will address it in the next release of our Outlook plugin. Sorry for the inconvenience.


Best regards,
David

Carlos Cajina on Oct 23, 2012 - 06:11

Hello David, good day,

When can we expect the next release?

Thanks,
-Carlos

David Trey on Oct 23, 2012 - 06:49

Carlos,

unfortunately, we can't give you any timeframe, our developers are working on it right now and we will let you know as soon as it's out.


Best regards,
David

Robert Long on Oct 25, 2012 - 17:51

This is good to hear, David. I actually haven't used Todoist in over a year (since I posted this message). Although I liked most everything about the application, this issue was a deal-breaker for me as it interrupted my work flow to such an extent that it wasn't worth the effort. I'll be keen to try out the new release, as I'd love to start using Todoist again!

Unknown on Dec 31, 2012 - 07:08

Any update on this, it's a dealbreaker for me as with it fully working it is a killer feature

In case it helps, I use this tool (free) which creates links that work across folders: http://www.teamscope.com/otherpro/utilities.asp

David Trey on Dec 31, 2012 - 07:11

Hello Chris,

We're sorry for the delays, we're still working on this issue and it should be addressed in the next updates of our Outlook app.

Please note that with Todoist Premium, you could forward your mails to your Todoist projects and they would be completely converted into tasks even without the plugin. The subject would be come the task name and the complete message - the task note making the message accessible across all devices.


Best regards,
David

Unknown on Dec 31, 2012 - 07:14

Wow that's a fast reply!

Thanks.

Actually, the ability to link to emails is the killer feature rather than just having the email content - just to be clear.

Look forward to next update!

Joep Hein on Feb 07, 2013 - 01:23

Same issue for me. I am using Outlook 2010 with Exchange Server and even if I move a message to another folder on the exchange server it does not work anymore. This is really a pity. I am a premium user and really would like to have this fixed soon.

Mark Smith on May 08, 2013 - 11:27

Any update on this issues? I am using the latest plugin, and it seems like it has existed since 2011.