Trying to start Todoist causes an unwanted termination of Safari. OSX 10.8.2; Safari 6.0.2
Asked by Ulrich Geuther on Feb 07, 2013 - 05:34
David Trey
on Feb 07, 2013 - 07:13
Hello Ulrich,
Please tell me:
- Are you accessing Todoist directly through https://todoist.com or a bookmark pointing to a different URL?
- At what point exactly does Safari terminate? Right after you type in the address, after you login, after you perform a certain action?
- Are you using any plugins/extensions in your browser or other software monitoring any network activity?
- Does this issue persist in a different browser (Chrome)?
Best regards,
David
Ulrich Geuther on Feb 07, 2013 - 07:23
Hello David,
No matter how I access it - link from the daily reminder / e-mail, bookmark or typing URL directly - it terminates Safari immediately.
Other browser - don't know. Don't have one.
But it happens only on my iMac with Mountain Lion, since yesterday evening.
I have Lion on my MacBook Air, works as usual.
Thanks for you help
Best regards
Ulrich
David Trey
on Feb 07, 2013 - 07:33
Ulrich,
Please try to clear your browser's cache. If this won't help, we would appreciate if you could try to use a different browser to confirm if the issue persists there as well to see whether it's a browser-based or system-based issue.
So far, we can't reproduce this issue.
Best regards,
David
Ulrich Geuther on Feb 07, 2013 - 07:58
David,
Clearing the browser's cache solved the problem.
Thanks for this incredibly quick and effective help!!
Very unusual customer experience! Just great!!
Best regards from Lisbon,
Ulrich
