Shlyakhin Nikita on Jan 28, 2013 - 05:33

+1. same problem.

David Trey on Jan 28, 2013 - 06:42

Hello,

The changes take effect immediately. Please make sure that you were logged into the same Todoist account when you were paying as the one you're normally using. If you've used the Google Login option, but have created the account by manually typing an email/password combination, a new account might have been created.

If that's not the case and you're certain that you've never created another Todoist account with a different email address, please send:
- the email address you've used with PayPal to subscribe
- and the unique transaction ID of your payment
to david@todoist.com


Best regards,
David

David Trey on Jan 28, 2013 - 07:11

Hello,

Unfortunately, there is a technical issue on PayPal's side. We're investigating it with PayPal support and we hope it will be resolved very soon. For now, you've been given 1 month of Todoist Premium and we will extend it to the full time you've paid for as soon as this issue is solved. Sorry for the inconvenience.


Best regards,
David

Roy Marra on Jan 28, 2013 - 08:15

I have the same issue. Just upgraded today - cannot access premium features.

David Trey on Jan 28, 2013 - 08:27

Hello Roy,

We've replied to your email report and your account is now Premium, please try to log out and back in to see the changes.


Best regards,
David

gigifern20 on Jan 28, 2013 - 10:59

I am also having the same problem! Just paid and nothing is happening. Please help me.

Brian McCauley on Jan 28, 2013 - 11:00

Hi David,

I'm having the same issue with my upgrade as well. Can not access premium features. I'll email you my paypal transaction ID.

Brian

ryan.koval on Jan 28, 2013 - 11:06

I am having the same issue. Just bought the premium features this morning. Recieved an email from paypal and no features were added to my account. (I logged out and logged back in.) Please Help. Thanks!

Ryan

Neal Rossel on Jan 28, 2013 - 11:44

Same issue. Ordered within Todoist to Paypal. Same account login. Logged out and back in. Cleared Chrome Cookies, etc. My account is not showing Premium status and Paypal shows payment cleared. I don't mind waiting but wanted to bring another members difficulty to your upgrade setup.

Criação Energia on Jan 28, 2013 - 12:45

Hi David,

I'm having the same issue with my upgrade. Can not access premium features.

Ildo

Kay Rogness on Jan 28, 2013 - 12:58

I also am having the same issue.

David Trey on Jan 28, 2013 - 13:10

Hello Everyone,

While PayPal is investigating this issue, we can activate your Premium membership for 1 month (temporarily - it will be extended), but we'll need to locate your payment and to do so, please send the email address you've used with PayPal to subscribe or the unique transaction ID of the payment to david@todoist.com

@Brian - thank you for sending me the confirmation, your account is now Premium.


Best regards,
David

Brian McCauley on Jan 28, 2013 - 13:26

Hey David,

☑ upgrade to premium

Thanks for the quick reply. My premium account is working great!

Brian