Chrome app crashing Word
I'm working on a PC with Windows Vista Ultimate and Office 2007. I added the Chrome app, and suddenly Word crashed all the time, wiping out my macros and template changes. Once I removed the app, the problems stopped.
Anyway I can resolve this issue? I'm an editor; dumping Word is, sadly, not an option.
Asked by Erin Brenner on Dec 17, 2012 - 12:06
We're sorry to hear that, but there is no interaction between our app and any other application than Chrome. Please make sure that there are no other plugins which may interact with both Word and Chrome installed in your browser. Also, please tell me:
- Did you install our plugin from this location: http://todoist.com/chrome ?
- What version of Chrome are you using?
I'm pretty sure it was TD because the problem only started happening after I installed the TD app and it stopped as soon as I deleted it (as opposed to just turning it off). I wonder if it's a case of memory. The app keeps Chrome running in the background.
I did install the app from the link you have listed. I'm using Version 23.0.1271.97 m of Chrome.
Yes, if you snap our plugin out of its fixed position, it will keep the Chrome window opened. We're not sure how this can happen. Again - there's absolutely no interaction between our app and other applications. The Chrome plugin only looks for URLs in Chrome so you can use the "Add website as task" or "Add email as task" feature, but it doesn't monitor any activity of any other program running - it's technically not capable of doing so as it's basically a frame with a mini version of our web-app running within it.