David Trey on Nov 23, 2012 - 00:57

Hello Madhav,

According to our database, your Premium membership is activated. Please try to log out and back in and if it won't help, log out, then clear your browser's cache, reload the browser and log back in.


Best regards,
David

Marie on Nov 23, 2012 - 10:33

Hi,
I've done all of these and and the premium on my account isn't showing.

David Trey on Nov 23, 2012 - 10:36

Hello Marie,

You have an active Todoist Premium account until May 2014. Please tell me - do you see the @ or q: links below the search box in the top-left corner on your account? Can you add a task note?

Please try to use a non-cached browser window. In Chrome, that's "Incognito Window" (Ctrl+Shift+N), in Firefox - Private Browsing mode (Ctrl+Shift+P).

If you're using a different browser, please let me know which one so I can assist you with clearing the cache and offline data.


Best regards,
David