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Bug with reminders

When I set a task then type <remind 1 hour before>, then press tab and type a date and time the reminder is not working. It shows the reminder symbol, but when I right click and click on reminders it shows no reminders have been set. If I set the date and time, press enter, then edit the task with the text <remind 1 hour before> it works. This is a pretty serious problem and has burned me a couple of times before I figured out what was going on.

Asked by on Nov 11, 2012 - 10:29

on Nov 11, 2012 - 10:50

Hello RJ,

If you're setting reminders within the task name, please use a specific date as this function should be used with absolute reminders. For example, you can type <remind tomorrow at 2pm>.

If you prefer relative reminders (set to a certain time before the deadline), such reminders are set automatically to 30 minutes before to any task with a due time if you choose a default reminder method in Preferences -> Reminders. You can also add a relative reminder after adding the task by right-clicking on at and choosing "Reminders".


Best regards,
David

on Nov 11, 2012 - 10:54

Okay. Is this the intended behavior? If so, you need to change it so that the reminder symbol does not show up when a reminder has not really been set! This will help to avoid confusion.

on Nov 11, 2012 - 11:07

RJ,

Todoist only supports absolute reminders (such as <remind tom at 10am>) if they're added through a task. I will forward your report to the developers and we will remove the reminder icon from display when a reminder isn't being set.

Thank you very much for your report and sorry for any inconvenience this issue has caused you.


Best regards,
David

on Nov 13, 2012 - 00:53

RJ,

This issue has now been fixed. An attempt to add a <x hours before> reminder within a task will not display the clock icon in the task and a popup help-menu will appear informing that such reminders must have a specific date/time.


Best regards,
David

on Nov 13, 2012 - 01:30

David,

That was fast. I appreciate Todoist's efforts to provide good support. Thanks.

RJ