Unable to Upgrade to Premium
After repeated attempts to pay the $29 annual fee to become premium with Todoist, I keep getting an error from Paypal stating that Paypal is unable to complete the transcation. I suspect that the error resides on Todoist's paypal account as I have more than enough funds in mine to cover the payment.
Let me know what I can do to become a premium user of Todoist. I am excited to use it to its fullest! Thanks so much!
Asked by Amitab Mukerjee on Oct 18, 2012 - 17:57
David Trey
on Oct 19, 2012 - 01:39
Hello Amitab,
on some rare occasions, the browser may cause such issue. We've had similar reports in the past and so far, using a different browser helped. We're not sure why this issue occurs, but it seems that PayPal may have a glitch which returns unexpected errors in some browsers.
Please try to pay using a different browser and if the issue persists, let us know what error message do you see.
Best regards,
David