After adding email as task to Outlook, linked email doesn't open
I'm using the free plug in for Outlook, and have utilized the 'add email as task' function. The tasks are added correctly, but once added the emails do not open when I click on the link. It will intermittently work, but very infrequently. Is this a known issue?
Asked by Tara Cadenelli on Aug 13, 2012 - 05:01
please tell me:
- Which version of Outlook are you using?
- Are you using an Exchange Server (in which case, the ID of the mail is changed and can't be tracked, we're working on this issue)?
- Are you moving the email to a different folder after you add it as a task?
Tara Cadenelli on Aug 13, 2012 - 05:17
Thank you for the incredibly quick reply!
I am using Outlook 2010 and yes, I am using a Microsoft Exchange Server. And yes again, I have moved the email to a different folder...should I add it after it's been moved?
I am a Mac girl being newly subjected to PCs and Outlook, so please forgive my serious lack of knowledge. :)
you could try to move the message and then add it, however, it's most likely that the use of an Exchange Server triggers this issue.
We are working on finding a solution to this issue, but it's difficult as we need the email's unique ID to track the particular message it in your system and an Exchange Server changes/reassigns the ID.
If you have an option to use a POP3-based email, it should fix the problem. We're sorry for the inconvenience and we hope to solve it in future revisions of our plugin.
Tara Cadenelli on Aug 13, 2012 - 07:46
Thanks very much. Makes total sense. I'm using Todoist with my work email over which I have no control, so I'll just work around it! Definitely worth it for a really helpful product.
We're very sorry for the delays, we are working on this issue and it will be addressed in the next update of the Outlook plugin. Unfortunately, we can't give you any specific release date of the next version.
Please note that with Todoist Premium, you could use a different Premium-only feature - forwarding emails. It would allow you to simply forward any email to a specific email address (unique for every project) and the subject of the message would become the task name and the whole content of the mail - a task note. This feature would even work without the Outlook plugin.
Can you help me understand this feature in premium?
1. If I forward the e-mail, where is it stored? Is it deleted when I complete the task?
2. Will it delete it from my server when I complete the task? I don't want to lose the original e-mail.
3. Is this a one click option similar to "add e-mail as task"?
1. If you forward this email, its subject will be converted to a task name and the content to a task note meaning that this data will be stored on our cloud servers just as any other task data, but the message itself is never stored, our system only recognizes the subject + content and immediately converts it to a task + note.
2. There's no interaction with your server when using this feature. Your message stays where it was, if you complete the task it will behave just as any other task. Your message stays in your Outlook, the task stays in the "Get completed tasks" lists (and the completion history), but can of course be deleted (just the task - the message is untouched). In fact, you could (if you want) delete the message in Outlook and the task would still stay and be accessible on your Todoist account until you complete or delete it.
3. All you need to do is to click "Forward" on the message and send it to the unique email address of your Todoist project. If you add this address to your contact list and rename it so that you can easily choose it or start typing it to see Outlook's auto-complete function, it will be just as easy as going to a project and using the "Add email as task" feature.
Furthermore, forwarding emails wouldn't even require using the Outlook plugin to read the message because it would be converted to a task and therefore you could read it along with the content (note) on the web-app or even in our new mobile apps: http://todoist.com/android
I've made a short screencast video showing how it works: http://screencast.com/t/oyiCQ8b3MX In this example, I've created a new email, but you can simply forward any email from your inbox to any project. Again, if you add the Todoist email address to your contact list, you'll just need to pick it as the recipient's address. Nothing happens to the message I've sent, it's in Outlook's "Sent items" list and will be there regardless of what I do to the task in Todoist.
It may be necessary to log out and back in, but if this alone won't help, please try to clear Internet Explorer's cache as the plugin always uses Internet Explorer to connect.
According to our database, your account is Premium and active so this is most likely a caching issue (old, non-premium version stored in your Internet Explorer's memory).
Also, please check the information in the window in which you get the project's unique email address for detailed instructions on how to set a due date, reminder or labels to the forwarded task and how to use additional email addresses to send mails to your projects (they need to be added to the list at the bottom, unless you only forward your mails through the primary address you're using with Todoist).
According to our database, your account is Premium and active. Please log out and back into your Todoist account and tell me - if you hover over a task and see the small comment icon, if you click it, can you add a note or do you see a message that it's a Premium-only feature?
Also, please note that the "Add email as task" feature can be found only within a project. Click "Show project" at the top, choose a project to enter it and then scroll down to the bottom of the list to see the link (next to "Add task").
While I appreciate the "forward" solution, it isn't as useful as adding an email via the direct outlook plugin. Having a link to the actual email lets me open all the other related emails in the chain with a click.
With the latest plugin, the problem still exists that -- if I create a task from an email in my Outlook 2010 inbox using the plugin, and then file the email in another folder (which is a very common work path), clicking the TD task will no longer open the email.
As with other posts, I am using an Exchange server and cannot change to a POP connection.
Can you tell me if this is something I can expect to be fixed? Is it a priority on your development list?
We are working on this issue, and are getting very close to a solution.
Un-install your current version, clear the cache for IE, and try installing this un-released version. We hope this will solve the issue.
That version works for me!
If it is any help, here's what I did to test it after following your directions for installation and logging in:
I selected a message in my Inbox (an Exchange account) -- it was open in the preview panel but not in its own window. I clicked the "Add Todoist" button, selected my project, and then edited (only) the subject portion of the task (the words from the subject line of the email, but not the ID code), and clicked "Add task". The task was created.
I then moved the original email to another folder in Outlook (one which corresponds to a folder in Exchange).
I then clicked the task in the Todoist plugin and the correct email opened in its own window. The first time I tried it, I had to click the task more than once to get the email to open -- it may have been processing in the background and just taking a long time to open, in which case the extra clicks were unnecessary. On subsequent tests, there was no delay and the email opened on the first click.
I did not try moving the email to a non-Exchange folder (such as an archive folder).
Incidentally, this version also solved a problem I was having with the plugin not loading correctly when I started Outlook.
Nice work! Thank you.
Are you on a work computer? There might be restrictions on removing applications from the system.
You are going into the Control Panel, and removing OutlookTodoist from there?
If that is not the case, I would suggest closing down Outlook, clearing the cache for IE, and just installing the new version. It's better if the old one is removed, but should still work.
I was trying to remove it from the addin manager in Outlook, which was designed by Satan. Thanks for the tip - I was able to remove it from the control panel, clear the cache, then add the other.
This seems to work fine from Outlook - meaning I can add an email as a task, file it, then click it and open it. THIS IS GREAT.
Question: Clicking on it in Outlook ToDoIst works, if I click it in the web app (FFox) nothing happens. Is this expected?
The latest version of our plugin we have is this one: https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe please try to install it and let us know if the issue persists.
I am also having issues with broken links to the emails. I moved the email out of the inbox after I had created the task. Seems logical that this is an issue... I guess I'll try making it a task after I file the email until you guys have a fix.
I am using the latest download.
Unknown on Sep 14, 2013 - 08:17
OK.. Not a premium user yet, but seriously about to pull that trigger after evaluating a few features. I recently read "Bit Literacy" and seriously want this whole Outlook / Email "Inbox Zero" thing to work for me. I've looked at the authors todo app called "Good Todo" but it doesn't have many of the features I need which Todoist brings to the table. I also LOVE the Todoist Andoid app!
I'm running the latest version as downloaded from the website yesterday. I'm also using Outlook 2010, and my mailbox is sitting on an Exchange 2010 server. Couple observations/issues with the Todoist Outlook plug-in:
1. If I'm looking at an email in Outlook and either right-click and choose Add Todoist, or click Add Todoist on the toolbar, absolutely nothing happens. If I then click on the docked Todoist sidebar, at appears the email is in the process of being added as a task, and I just need to click on a project to continue the process. So, when I click "Add Todoist" on an email, why doesn't something popup or indicate somehow that it actually is doing something? That's a bit annoying and makes the plug-in feel "cheesy". Sorry! :)
2. If I add an Outlook email as a task, everything seems to work fine as long as I leave the email in my Inbox (or whichever folder it was in when I added it to Todoist). But as soon as I move the email to a different Exchange or non-Exchange folder (PST Archive), I lose the ability to click the task in Todoist and open the original email.
Is this issue still being worked on? This functionality is critical to a proper email processing workflow. Read email --> decide it's a task --> Add to Todoist --> Archive email to be dealt with later. Then when the proper date rolls around to deal with it, Todoist reminds me and I click the task to open the original email.
Any updates on progress toward fixing the plug-in?
We're very sorry for the delays, we're working on a new rewrite of our plugin which will address all these issues.
For now, you could try to install this version: https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe which should address the second issue.
As for the first one - technically, there should be a popup within the Todoist pane asking you to select the project to which you want to add this email, but you can as well enter a project first and then as you select a message, use the "Add email as task" link at the bottom of your task list.
Unknown on Sep 15, 2013 - 09:33
Thanks David. I installed the version you suggested, but the jury is still out... After adding an Outlook email as a Todoist task, and then moving the message to a different folder, it took 2 or 3 clicks to get it to open again from the Todoist plug-in. Sometimes it wouldn't open at all, and most of the time, Outlook would become unresponsive for several minutes before the email would actually open. It would actually say "Not Responding" in the title bar and I couldn't do anything for literally 4-5 minutes (I timed it). A few times, Outlook just ended up crashing. I might have to remove the plug-in completely because Outlook is not acting right anymore.
Unknown on Sep 15, 2013 - 13:36
Yeah, the Outlook plug-in is definitely not working. With the plug-in installed, Outlook is almost completely unusable! Everything I do (delete an email, move an email, try to reply to a message, etc), causes Outlook to become unresponsive for anywhere from 30-60 seconds.
And after further testing (and a lot of waiting), I determined the plug-in still doesn't work to open an email that has been moved to a different folder after adding it to Todoist as a task.
After a lot of wasted time testing it... I uninstalled the plug-in and Outlook is back to working normally again.
Now I'm torn, because I really wanted this to work before I upgraded to Premium. And unfortunately, unless I'm Premium, I can't evaluate the other method of dealing with emails (send email to Todoist feature).
BTW, I also can't get the Todoist desktop app for Windows to run. It installed fine under Windows 7, but when I try to launch it, the program immediately crashes. If you want the Windows event messages, let me know!
Maybe I'll give Good Todo a try on a 6-month subscription and then evaluate Todoist again to see if all the kinks have been worked out. <sigh>
Hi Dave M. - I got around this my forwarding my e-mails to the specific task. This way the e-mail text is in my task for reference. The links will still be live in the forwarded e-mail so I can respond. That was the only way I could archive m y e-mails and yet still have them "available" in my todo list.
Unknown on Sep 15, 2013 - 14:09
Thanks Rebecca, but that that feature isn't available for "free" accounts so I'm unable to test it. I'm still evaluating Todoist before I make a long-term commitment to a single to-do app. Given my experience so far with the Outlook plug-in, and the Windows desktop app, I'm having 2nd thoughts.
I get that. It took me a bit to just "bite the bullet" and upgrade to premium. I haven't regretted it a bit to be honest. This is such an easy way to keep my inbox empty and yet not lose my tasks. That's why I went searching for a program like this to begin with.
If you've set up your Todoist account recently, you should receive an email offering you a 30-day free trial. Furthermore, if you sign-up for Premium and won't like it, you can ask us for a full refund within 30 days.
As for the issue, we're very sorry for the inconvenience, we're currently rewriting both the Outlook plugin and our Windows app with a new developer to make sure all these issues are addressed.
Unknown on Sep 17, 2013 - 08:24
Cool, thanks again David! I just received my 30 day free trial offer today, so we're rollin'. I'll give all the features a good testing and then make a decision.