My notes will not open on completed tasks
When I attempt to open a note on a completed task I get a blank note screen with small lines scrolling across the top of the screen. I cannot open any notes on a task that is completed.
I have your Premium product
Asked by Susie on Aug 07, 2012 - 09:08
please log out of Todoist, clear your cache and offline storge data, reload the browser and log back in through todoist.com (directly, not through a bookmark).
If this won't solve this issue, please tell me:
- Which browser are you using?
- Can you reproduce this issue in at least 1 other browser (if so - which one)?
- Are you referring to the "Get completed tasks" list at the bottom of your task list or to the "# Completed" history in the upper-right corner?
Susie on Aug 07, 2012 - 10:29
I cleared my cache, history, passwords, etc
I always use Chrome so that is where I found the problem.
I went back into chrome and tried clicking "Get completed tasks," with the same results. I first found the problem when clicking in the Completed tasks at the top of the screen
I tried opening notes on completed items in both Firefox and IE
Firefox responded the same as Chrome
IE has a little different results. When I click on Completed tasks at the top of the screen I can open the notes on the first completed task, but none of the others. When I click on Get Completed Tasks I get an offer to purchase your Premium software.
I still can't reproduce this issue.
Please go to Chrome's Advanced Settings -> Content Settings -> All cookies and site data and remove todoist.com from the list. Then reload the browser and go directly to todoist.com (not through a bookmark).
If this won't help, try to use Chrome's incognito window (Ctrl+Shift+N) and access Todoist through there.
If this issue persists there as well, please tell me - can you add a new test task with a new note, then complete it and try to access the note both in the "Get completed tasks" link at the bottom and then the "# Completed" history at the top?
Susie on Aug 07, 2012 - 11:58
I did the steps as you suggested. After changing advanced setting I got same results. Same for Incognito. I was able to create a new task, mark it as complete, and view the notes. However, I still cannot view the notes from tasks I had completed previously.
Susie on Aug 07, 2012 - 12:01
I don't know if would make any difference or not, but I deleted the Extension. I got the same results
Thanks for your help
Susie on Aug 07, 2012 - 14:56
Are you referring to the bars that scroll across top of the screen? If so, yes that is what I see.
Susie on Aug 23, 2012 - 06:25
I went through all the steps you gave me in Chrome, Firefox, and IE9. I have a list of my completed tasks w/ the number of notes, thinking possibly it was the number of notes or size of the file with the notes in it. I did't seem to make any difference if I have 1 note or 10. It appears to be so random which notes will open and which will not. However, in my little tiny brain, I know something has to be something in common in the notes I cannot open.
I run Todoist three different ways and wonder if it could be the notes I added or opened, or something in one of these. Most oft I open the program directly from my browser, Chrome. Although I have something installed on my toolbar that opens it in smaller are on my screen, I rarely use that, however I did in the beginning. I have opened it on my Kindle Fire although I do not recall what I did on the Fire. Lastly, I use Safari on my iPhone to enter and edit tasks, I do not have the app installed on my phone. To be honest when I am at an appointment, or dinner with bad company, I open tasks, make changes, add notes, basically just clean up my projects. This is done on my iPhone with Safari. I
I have appointments today so I plan on playing with notes I can open and when I get home I will open notes on tasks I have messed with on the Fire and iPhone and possibly there could be a connection there. You would know better than I if that is even a possibility. I can tell you it is always the same notes I cannot open, others open fine every time.
Will let you know if I can find anything in the manner notes are entered, updated, or a task is marked completed. Last night I made myself a flowchart so hopefully I won't miss any combinations of data entry.
Have a good day,
Susie on Aug 23, 2012 - 06:28
One last thing, I have noticed I have had todoist open in two windows in my browser at the same time. Obviously, I am not the most organized person.