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Query Not Displaying All Results

I'm having some trouble today with the query feature that I wanted to alert you about. For some reason, it's not bringing back all of the results that are actually on my lists. For example, when I put in my boss's name, it only pulls up 2 tasks instead of the dozen or so it should.

Thanks!

Asked by on Feb 21, 2012 - 06:23

on Feb 21, 2012 - 09:53

Hello Amanda,

please tell me:
- Is the name always used in the exact same form and as a stand-alone word for example, not: Smith's, Mr.Smith -Smith)?
- Does clearing your browser cache solve this issue?
- Does using a different browser solve this issue?
- Were you able to get all results for the exact same query until now?


Best regards,
David

on Feb 21, 2012 - 10:05

I tried clearing the cache and it didn't help. Doing the same thing in Chrome and Firefox. I have been using the query and getting the right results before - though it's true for any query I try. Name is the same form - Steve - as it appears in the task.

on Feb 22, 2012 - 11:40

Hello Amanda,

we've rebuild our indexes on the search server and have fixed a bug which most likely has caused this issue.

Please try to perform a search and let us know if you still experience this issue.


Best regards,
David

on Mar 04, 2012 - 07:01

Hello,

this issue should be fixed now, please try to perform a search and let us know if you're still experiencing this issue.

Note - if might be necessary to clear your browser cache.

Sorry for the inconvenience.


Best regards,
David

on Mar 05, 2012 - 03:51

Much better! Thank you so much.