David Trey on Jun 03, 2011 - 09:37

Hello Lehar,

please try installing ToDoist for Outlook again, it will most likely ask you to install Microsoft .NET Framework 4 and Microsoft Visual Studio 2010 Tools for Office Runtime, if it won't you can download both from the Microsoft Site:

.NET Framework 4:
http://www.microsoft.com/downloads/en/details.aspx?familyid=9cfb2d51-5ff4-4491-b0e5-b386f32c0992

Visual Studio 2010 Tools:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=06c32242-2289-4471-93aa-ce96aa5cbc36

After installing these try to install ToDoist again.

If this doesn't work, please tell me: which operating system you're using? Which Outlook version you're using?


Best regards,
David

Lehar Kanodia on Jun 03, 2011 - 09:41

I have both .NET Framework 4 as well as Visual Studio 2010 Tools. Before posting here I uninstalled ToDoist and reinstalled it (it didn't ask me to install either of those applications either of those times).

I am using Windows 7 and Outlook 2007.

David Trey on Jun 03, 2011 - 10:00

1. Open Outlook.
2. Go to the "Tools" menu and choose "Trust center".
3. Select the "Add-ins" tab.

If nothing else went wrong during the installation, you should see Todoist listed there as an inactive add-in.

On the bottom of this window choose "COM Add-ins", click "Go" and check "Todoist".

If Todoist isn't there, try installing it from this window (go to COM Add-ins -> Go, choose "Add" and select the Todoist installer.


Best regards,
David

Lehar Kanodia on Jun 03, 2011 - 10:01

That worked, thanks!

John Paulson on Jun 05, 2011 - 10:16

These steps (a bit different in Outlook 2010) worked for me, too. Sort of. Now every time I start up Outlook I have to repeat these steps and complete the todoist log in again.
Any ideas why todoist won't stay 'on' in Outlook between sessions?
Thanks!

David Trey on Jun 06, 2011 - 00:44

Hello John,

try disabling User Account Control (set it to "never notify") in the Control Panel.

If this doesn't help, please tell me which operating system you're using.


Best regards,
David

Maryellen Walter on Jun 10, 2011 - 13:26

I am having the same issues as above. Uninstalled Todoist, installed .Net and Visual Studio 2010 Tools, and then re-installed Todoist.

Every tenth time, if I am lucky, the add-in works. I am running Win7 with Office 2010. I have followed all of the suggestions noted above and am in technical support but that doesn't seem to be helping much ;-)

Any suggestions?
Maryellen

David Trey on Jun 11, 2011 - 00:41

Hello Maryellen,

I'm sorry you're experiencing this issue :(

There are some known issues with this add-in and we're already working on fixing it. We will inform you once a new one has been released.

Again, sorry for any inconvenience it might have caused you.


Best regards,
David

Ali Jamalian on Jun 25, 2011 - 13:23

Hello,
I am using outlook 2010-windows Vista, I did all that you have suggested, but still is not working, please let me what I have to do?

Regards,
Ali jamalian

David Trey on Jun 26, 2011 - 00:58

Hello Ali,

please tell me exactly what isn't working.

Is Todoist listed in Outlook's Trust Center?
Does the installation fail at some point? If so, what error message do you see?
Can you log in to the Outlook Todoist add-in (assuming it is already installed)?

At which point exactly do you experience any issues?


Best regards,
David

Peter Thornton on Jul 09, 2011 - 08:09

Having same problem with Outlook 2010. Will not start.
If I check the box under Com Add Ins then it starts but next time I open Outlook the box is again unchecked.

David Trey on Jul 09, 2011 - 11:07

Hello Peter,

which operating system are you using?

Did you try disabling User Account Control (set it to "never notify") in the Control Panel?


Best regards,
David

Peter Thornton on Jul 09, 2011 - 13:10

Hi David
It's Win 7.

I've found the "never notify" setting for User Account Control and set it how you suggest - this has solved the problem thanks.
Peter

Unknown on Jul 12, 2011 - 08:35

Hi, I've tried all the methods above and have only seen todoist launch once.

I've tried to install from the COM Add-Ins panel and I get the following: " Todoist_For_Microsoft_Outlook.exe is not a valid Office Add-in."

Win7 64bit; Outlook 2010

David Trey on Jul 12, 2011 - 09:49

Hello Chris,

do you remember what exactly did you do as the Todoist add-in launched?

If not, please try the following:

1. Remove Todoist from Outlook (Tools -> Trust center -> Add-ins -> COM panel).
2. Go to the control panel -> Add/remove programs, look for "Outlook Todoist" and delete it from there.
3. Download the latest Todoist for Outlook add-in.
4. Make sure you have both - .NET Framework 4 and Visual Studio 2010 Tools installed.
5. Close Outlook.
6. Install Todoist for Outlook using the Installer (NOT adding it from Outlook).
7. If Todoist doesn't appear in Outlook, go to the COM panel again and activate it.
8. If it deactivates next time you open Outlook, try disabling User Account Control (set it to "never notify") in the Control Panel.

If none of this works, please let me know at which point you'll get some errors or if it works just once, as before, when does it work?


Best regards,
David

Diogo Barreto on Jul 19, 2011 - 09:18

Win7 64bit; Outlook 2010

I have the same issues as Chris, it worked once when I installed it (after a couple of tries) and it no longer loads. It shows as inactive in the addin bar and I cannot activate it.

Please advise.

thanks

Diogo

David Trey on Jul 19, 2011 - 12:52

Hello Diogo,

are you trying to activate it directly from the Add-in tab? If so, on the bottom of this window choose "COM Add-ins", click "Go" and check "Todoist" from there.

In order to prevent the Todoist add-in from getting disabled try disabling User Account Control (set it to "never notify") in the Control Panel.


Best regards,
David

Unknown on Jul 19, 2011 - 13:05

Hi, I've tried disabling uac and it still doesn't work.

Diogo Barreto on Jul 19, 2011 - 14:40

Hello David

It still doesn't load. When I go to the Add-in tab, the "Todoist" item appears at the bottom of the window. I have tried, as suggested, to choose "COM Add-ins", click "Go" and check "Todoist", however, it still remains "inactive" and does not load.

I have also tried disabling UAC but it still does not work.

thanks in advance

Diogo

Unknown on Jul 19, 2011 - 14:50

I found the problem and solution:

Here's the problem:
Access to the path 'c:\Program Files (x86)\Microsoft Office\Office14\OutlookTodoist\logs' is denied.


************** Exception Text **************
System.UnauthorizedAccessException: Access to the path 'c:\Program Files (x86)\Microsoft Office\Office14\OutlookTodoist\logs' is denied.

Solution: I created the folders \OutlookTodoist\logs launched outlook and everything works now.

David Trey on Jul 20, 2011 - 00:38

Hello Chris,

thank you very much for this info. Could you please clarify at which point you've go this error message?

@Diogo,
please try doing what Chris suggested - create 2 folders: "OutlookTodoist" and "logs" (inside "OutlookTodoist") within "c:\Program Files (x86)\Microsoft Office\Office14\" (or wherever you've installed Office) and let me know if it works.

Of course this can't be a permanent solution for this issue, but it would greatly help us in fixing the bug in another update of the Outlook plugin.

Thank you in advance for your cooperation.


Best regards,
David

Diogo Barreto on Jul 20, 2011 - 03:11

Thank you Chris / David

I created the folders as suggested and it now loads.

thanks for the support

Diogo

Unknown on Jul 20, 2011 - 09:25

I found this on the google to troubleshoot the issue:
Okay, do the following:

1. Verify that the add-in is not disabled in the registry (I presume you install it to HKCU)
HKCU->Software->Microsoft->Office->Outlook->Addins->NAME
The LoadBehavior key should be 3. If it is anything else, change it to 3.

2. Start a cmd prompt.

3. type: set VSTO_SUPPRESSDISPLAYALERTS=0

4. Launch Outlook from the command line shell (so that the environment variable is set).

5. During startup, you should get a UI box that pops up with some debug info about why it is failing to load.

David Trey on Aug 18, 2011 - 06:59

Hello,

we have released a new version of the "Todoist for Outlook" add-in.

Please remove your current Outlook add-in by accessing the Control Panel -> Add/Remove Programs and deleting "OutlookTodoist", download the new application from:

http://todoist.com/outlook

and install it.

If you still experience any issues with the new version, please let us know.


Best regards,
David

Kevin Baggs on Jul 25, 2012 - 10:52

Does todoist work with Outlook 2003. I found the com add ins section, but the add in is not there. Where does the installer put the add in?

David Trey on Jul 25, 2012 - 11:45

Hello Kevin,

unfortunately, our plugin requires Outlook 2007 or later.


Best regards,
David

Thomas Worbech on Apr 08, 2013 - 14:28

Hello David,
I am having the same issue as the one described above and I have tried all the suggested solutions. When I enter the COM Add-Ins I see the following for OutlookTodoist under Load Behavior:
"Not Loaded. A runtime error occured during the loading of the COM Add-in."
I'm running Win7, 64 bit and Office 2010.

Any good suggestions?
Thanks,
Thomas

David Trey on Apr 08, 2013 - 14:39

Hello Thomas,

Unfortunately, the current version of our Outlook plugin doesn't work on the 64-bit version of Outlook. We're going to address this issue in next updates soon. Sorry for the inconvenience.


Best regards,
David

Thomas Worbech on Apr 08, 2013 - 14:41

Thanks David! Do you know when it will be released yet?

David Trey on Apr 08, 2013 - 14:49

Thomas,

Unfortunately, I can't give you any specific timeframe, but we're already working on a solution and will update it in near future (or release two separate versions - one for 32-bit Outlook and one for 64-bit.


Best regards,
David

Parmender Dahiya on Apr 09, 2013 - 11:38

I have done all of the things said above.
1. Uninstalled Todoist plugin
2. Installed .Net and Visual Studio 2010
3. Installed latest Todoist plugin
4. UAC set to "never notify"
5. Add in checkbox is checked

It still doesn't load. When I go to Manage Com-Addins screen then it says "Unloaded". After I check the checkbox and press OK nothing happens. I restart the outlook and the checkbox is unchecked automatically. Some times my outlook also hangs after I check the checkbox in add-in screen.

David Trey on Apr 09, 2013 - 12:48

Hello,

Please tell me - are you using the 32-bit or the 64-bit version of Outlook?


Best regards,
David

Parmender Dahiya on Apr 09, 2013 - 13:05

Win 7 Enterprise 32 bit
Outlook 2010

David Trey on Apr 09, 2013 - 13:23

Please tell me:
- Did the plugin ask you to send an error report to us? If it did, please send it.
- Can you find the logs from our plugin and send them to david@todoist.com ? They are located either in

C:\Users\[User name]\AppData\Local\Todoist

or

My Documents\TodoistData\


Best regards,
David

Victoria Shannon on Apr 17, 2013 - 01:54

I just installed a version of Todoist for Outlook that I downloaded from the web. After crashing the first time, the plugin seems to work, but after a few seconds the vertical scroll bar periodically freezes, and the plugin makes outlook disconnect from my Exchange Server 2010 account. Then after a few more seconds it starts working again.

Computer specs:

* Win 7 Pro 64 Bit Service Pack 1
* Outlook 2010 Small Business with all of latest Microsoft updates installed including all service packs
* Exchange Server 2010 email/calendar/contacts account
* Other outlook plugins running: Avira, Evernote

After reading this thread, I plan to uninstall the Todoist plugin until the 64 bit issue is fixed. Looks like you're almost there, because it is relatively stable on my computer, except for the periodic freezing when scrolling vertically through the task list.

Great plugin, by the way! I love your service! :-)

David Trey on Apr 17, 2013 - 06:49

Hello Victoria,

Please tell me - are you using the 64-bit version of Office or the 32-bit version? You've mentioned that you have a 64-bit Windows, but if Outlook is 32-bit, then the plugin should work fine.

Please try to disable other plugins from Outlook, uninstall our plugin through the Control Panel -> Programs and Features (listed as "OutlookTodoist") and install the new, pre-release update from: https://d2dq6e731uoz0t.cloudfront.net/82b87011c7a86df0809676bb96ebfa9b/as/OutlookTodoist.RC.exe and let us know if the issue persists.


Best regards,
David

Victoria Shannon on Apr 17, 2013 - 12:13

Dear David,

Thank you so much. I'm sorry I misunderstood. I thought you were talking about 64-bit windows. My outlook is 32-bit, so maybe there's just a general glitch in my Outlook. Sorry for the confusion.

I have installed your new pre-release update and, so far, it works fine - no freezing, no crashing, no interfering with my Exchange account. Great work!

Kindest Regards,
Victoria

Victoria Shannon on Apr 17, 2013 - 13:22

Dear David,

I just found a small glitch. After creating a task, if I click on the individual task's right-side menu and click "move to another project" the popup window with the list of projects does not have a scrollbar, so I cannot scroll down to select where to move the task. Please help!

Kindest Regards,
Victoria

Victoria Shannon on Apr 17, 2013 - 13:32

Dear David,

I think I may have figured out the issue. I thought the project had disappeared because the name of it wasn't being displayed correctly by the plugin. I had an ampersand (&) in the name of one of my projects and the plugin was cutting off the & and the rest of the project name after the &. I went onto the todoist website and removed the ampersand and now it is working fine.

I have other projects where there is a space on each side of the ampersand and those show up fine. If the ampersand is right next to the adjoining characters then it disappears and the rest of the name of the project is cut off.

For example, the project name Salt&Pepper shows up as just Salt whereas Salt & Pepper (with spaces around ampersand) is displayed correctly.

This might be a small issue (I'm not sure how many people use ampersands in the project names), but I just wanted to highlight it for you.

Thanks for your help!

Kindest Regards,
Victoria

David Trey on Apr 17, 2013 - 14:27

Victoria,

Regarding scrolling - even though the list of project doesn't have a scrollbar, the entire plugin window should have a scrolling bar on the right.

Regarding the & issue - please tell me:
- Can you reproduce this issue when going to https://todoist.com?mini=1 through a browser?
- If you uninstall the Outlook plugin through Programs and Features (listed as "OutlookTodoist") and install this new version: https://d2dq6e731uoz0t.cloudfront.net/82b87011c7a86df0809676bb96ebfa9b/as/OutlookTodoist.RC.exe does the issue persist?


Best regards,
David

Victoria Shannon on Apr 17, 2013 - 22:28

Dear David,

Thanks for explaining the scrolling.

I could not recreate the issue on the website that you linked to in my browser. All ways of using the & worked.

The Outlook plugin version that you sent to me still gives the same issue with the & unfortunately. For now, I'm just making sure that I have spaces around any & that I use.

Maybe there are & symbols in the code relating to displaying project names, and the code is not registering the & as part of the text string but instead is thinking that it is part of the code?

Warmest Wishes,
Victoria

David Trey on Apr 18, 2013 - 06:29

Victoria,

I've been able to reproduce the issue regarding the & sign and I've passed it to the developers. We'll fix it as soon as we can.


Best regards,
David

Victoria Shannon on Apr 18, 2013 - 13:07

Dear David,

Thank you so much.

Warmest Wishes,
Victoria

Dwight Moyer on Apr 18, 2013 - 14:23

I'm having a problem getting the outlook plugin to run

Here is my system info:
Outlook 2013
Windows 7 Enterprise (64 bit)

Here is the error from the COM Add-Ins dialog:
"Not Loaded. A runtime error occured during the loading of the COM Add-in."