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The premium the status is removed.

Hallo

I connected to myself a premium the status. I decided to try ToDoIst for business few months ago. In the description it was told that the trial period free. Today to me the message came that from my balance money is copied. I became angry and disconnected business an account. But together with business by an account my premium the status was disconnected also. Return my premium the status. After payment I didn't pass year! ! ! X-(

Yours faithfully,
Alex

All responses

David Trey staff
Replied on Sep 02, 2014 - 12:30

Hello Alex,

Sorry for the inconvenience, we'll check why your Premium time hasn't returned automatically after cancelling the Business plan, but for now - please send us the order reference ID of your Premium payment and based on that we'll add the remaining Premium time to your account.


Regards,
David

Александр Григорьев premium
Replied on Sep 02, 2014 - 13:02

Hello David,
I don't know where to find ID. Here part of the letter. I received it after
purchase a status premium:

ORDER DETAILS Buyer:Александр Григорьев Order reference:ch_3kJETyc8WkZg4SDate
of purchase:March 28, 2014 - 01:16Total amount: *$29 USD*


2014-09-02 20:30 GMT+08:00 Todoist Support <
support.xxxxxxxxxx@support.todoist.com>:

David Trey staff
Replied on Sep 02, 2014 - 13:07

Alex,

That's the ID: ch_3kJETyc8WkZg4S. Your account is now Premium again :-) Please log out and back in to apply the changes.


Regards,
David

Александр Григорьев premium
Replied on Sep 03, 2014 - 01:51

Thanks, David.


2014-09-02 21:07 GMT+08:00 Todoist Support <
support.xxxxxxxxxx@support.todoist.com>: