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Iphone App crashes when logging in with google account

NM

Iphone App crashes when logging in with google account. I use an Iphone 5s IOS version 7.1.2

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Clyde Romo staff
Replied on Sep 01, 2014 - 06:30

Hi Naor,

Please try reinstalling the app again and check if you get the same problem.


Regards,
Clyde

NM
Naor Mann premium
Replied on Sep 01, 2014 - 06:38

Done. Now it is stuck in a Google+ screen and is not reaching the screen where I'm asked to OK the login with my account.

Clyde Romo staff
Replied on Sep 01, 2014 - 06:53

Hi Naor,

Can you please tell me exactly which point you get the problem? I've outlined the steps below.

1. Open the Todoist app
2. Tap on "Enter with Google Account"
3.a Enter Google Email address and password (should be the one connected to Todoist)
3.b Or select the Google Account if you have multiple ones signed in
4. Allow "Todoist" to access your Google account

You may need to wait for it for a couple of seconds before it successfully log-in.


Regards,
Clyde

NM
Naor Mann premium
Replied on Sep 01, 2014 - 07:12

OK. Now it behaves differently each time I try to login. Very unstable.
One one try, I am directed to the Google splash screen followed by my Google+ feed page.
On another try, it crashes.
On another try I reach a blank page.

Clyde Romo staff
Replied on Sep 01, 2014 - 07:21

Naor,

Before I replied to your message, I tested the Google Account login and it worked fine. I'm testing it on an iPhone 5s running version iOS 7.1.2 as well so hardware shouldn't be the problem. Are you connected to a wifi network that might have blocked Google services?

There's one workaround we can try. You can login to the web and go to "Todoist Setting" -> "General" tab and then edit and enter a password. This should allow you to login to the app without using your Google account credentials.


Regards,
Clyde

NM
Naor Mann premium
Replied on Sep 01, 2014 - 07:30

Yes. The workaround worked. Thank you!
Naor