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Web address links

MY

When I forward an e-mail to a project to become a task, if that e-mail contains web address links, the link/addresses are not complete, they are only partial. So when I click on the link in ToDoist (in the Notes section of the Task), I get a message from my browser that the address is invalid.

So for example, the link I'm trying to send might be https://example.com/aaaaa/bbbbb. When I forward the e-mail as a task, the link that shows up might is missing some of the b's or even some of the a's. So the link is not valid.

Thanks.

All responses

Brendon Wadey staff
Replied on Sep 01, 2014 - 00:43 UTC

Hi Mike,

Our system should auto change this link to a clickable link with the title of the website. Has this happened with any link you enter, or only certain ones? I can not seem to reproduce the issue.


Regards,
Brendon

MY
Mike Young premium
Replied on Sep 01, 2014 - 12:15 UTC

Hi Brendon -

It does not happen with every link. It happens about half the time.

Please note - this does not happen with links which I enter. It happens with links that were already in e-mails which were sent to me by others. When I click on those links after opening an e-mail, they work fine. But when I forward that e-mail into ToDoist, then go to the link while in ToDoist, it does not work. I get a message from Chrome that the link/address is incomplete or simply that an error has occurred.

So for example, lets say I receive an e-mail from my cable company with a link that allows me to go to their website. When I click on that link while in Outlook, no problems - I am taken to their website. However, if I forward the e-mail to ToDoist, then go into Notes where the body of the e-mail is, then click on the link - it does not work.

Thanks.

M. Young

David Trey staff
Replied on Sep 01, 2014 - 12:19 UTC

Hello Mike,

Please post one real link that you've got where this happened, once how the link should look like correctly in the email and then how it looks like in Todoist when you forward the email to a project so we can check what and when exactly is stripped from the URL.


Regards,
David

MY
Mike Young premium
Replied on Sep 01, 2014 - 14:10 UTC

Unfortunately I have deleted the e-mails which I was having this problem with. I will forward you the very next one in which this issue occurs. Might be a couple of days. Thanks for your help with this.

M. Young

MY
Mike Young premium
Replied on Sep 01, 2014 - 14:21 UTC

Well, that did not take 2 days.

Directly below is a link in an e-mail I received. When in Outlook, I click on it and I am taken to the appropriate place:

http://www.hr.com/en/app/blog/2014/08/do-you-make-your-new-hires-feel-like-%E2%80%98aliens%E2%80%99_hzdutva1.html


Below is what the link becomes when I send the e-mail to ToDoist as a task. When I click on this link or copy it into my web browser address bar, I get the message "Your request could not be completed". Or sometimes the message will say something along the lines of "Incomplete or incorrect web address or URL or something like that":

http://www.hr.com/SITEFORUM?s=&i=1116423256281&t=/Default/gateway&goto=1409235300557:1409547844845%3E

Thanks.

David Trey staff
Replied on Sep 01, 2014 - 15:18 UTC

Mike,

Thank you. This is very unusual, the second link is completely different to the point where it doesn't even try to link to the original URL. On our end, we don't do anything with any URL that's send via email.

In fact, I have not used the first link in an email, sent it to my Todoist project and it arrived exactly as it supposed to, no changes have been made. That said, how is this link formatted? Is this an HTML email which has a button that's linked to a certain URL? Does the email contain multiple URLs?


Regards,
David

MY
Mike Young premium
Replied on Sep 02, 2014 - 12:46 UTC

It is an HTML e-mail. Yes, the e-mail contains multiple URL's. This particular e-mail is a newsletter I receive from a very reputable sender - HR.com. The newsletter always includes quite a few links to articles and other information on the web.
Thanks.

David Trey staff
Replied on Sep 02, 2014 - 12:53 UTC

Mike,

So, to clarify, when you send this email to Todoist, it does not convert all other URLs to links or do you see them all except for one or all, but one of them is changed?

If this newsletter doesn't contain any private information or links used to log into an account, please forward the whole mail to david@doist.io and we'll look into it so we can see the exact full "raw" format of the email.


Regards,
David

MY
Mike Young premium
Replied on Sep 03, 2014 - 02:19 UTC

I will forward you the e-mail. Thanks.

David Trey staff
Replied on Sep 03, 2014 - 13:13 UTC

Mike,

I received your mail, forwarded it to my Todoist project and you're right, all links point to the "SITEFORUM" pages... however, that's 100% correct. When I hover over any link in the email you forwarded to me, I see that they are all pointing to SITEFORUM so Todoist correctly displays every single link in this email.

Whenever I click on any link in this email, I even go to a SITEFORUM page which just shows that "I'm being redirected, click here if the page doesn't redirect me". That said, Todoist used the exact same links as they are in the email and the hr.com site always uses redirecting URLs.

In fact, the only actual issue is that when you click on these links in the Todoist note, then the link contains > at the end and this is what breaks is. If you remove the > from the end, you'll see that they're all correct and point to the same redirect page as in the mail.

I'll pass it to our devs to see what can be done about the >


Regards,
David

MY
Mike Young premium
Replied on Sep 03, 2014 - 21:35 UTC

Sounds good. I'll just remove the > for now. Thanks for your help.

Mike