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Help Menu for Premium users?

Where can I find a help Menu? I cannot figure out how to fully understand and use the application. How do you permanently delete items, not just draw a line through them? How do you load application on Windows PCs and tablets and sync across platforms? How do you organize tasks vs todos? How do you view items with only Priority 1? I hope I've made my point. So, where do I go to learn the app, and why is this not clearly presented on the Ordering page and not at the very top of this Q and A site. I feel like I wasted $30. Fool me once, shame on you. Fool me twice, shame on me. 🙅

All responses

Brendon Wadey staff
Replied on Aug 26, 2014 - 22:36 UTC

Hi,

http://todoist.com/Help/ is a good place to start. This should have most of those questions answered. Please let us know if it does not, and we can answer you further.

We try to make things intuitive, so not the need of a help page. That being said we are also working on a FAQ page and more.


Regards,
Brendon

ayesail2 premium
Replied on Aug 27, 2014 - 02:17 UTC

Hi,

Thanks for responding. However, the link you provided was not much more
than an advertisement for todoist and GTD. It didn't even answer one of my
questions. I'm using a Droid Razr Maxx, and the link you provided looks
nothing like my screen. I'm flabbergasted your company didn't have the
foresight to have an online instruction manual of sorts and just decided to
just blitz advertisements only. I still find myself going back to other
todo apps because I just don't know how to figure todoist out. I prefer to
learn from help menus at my leisure, not having to email every question,
and having to wait for responses to each.

The problem with companies and developers who claim their apps are
intuitive is that they are intuitive to them because they created the apps.
Generally, there is no input from those who will use the app. So, they are
left to flounder around in a so-called intuitive app. This is why smart
companies provide help menus to care for those people who need help sifting
through apps they consider non-intuitive. I cannot imagine anyone being
able to use this app beyond the bare bone basics without going through an
awful lot of trial and error because there are no instructions. DANG!!

Brendon Wadey staff
Replied on Aug 27, 2014 - 02:44 UTC

Hi,

I am not sure why you are saying its an advertizement, that page has all information needed to get started. Most things can be carried over to Android based on the web version. Nonetheless, I am sorry you are having trouble.

We are though working on a more detailed FAQ page.

- Tasks are not deleted, but completed. They will show crossed out if they are sub-tasks, otherwise they will disappear. To delete a task that is not completed, click on it, click the 3 dots, Delete.

- Syncing happens once you log into each app. Todoist.com/windows for the download for windows, once there you can find links to all our other apps.

- I am not sure what you mean by tasks vs todos, that is the same thing is it not? Nonetheless, you can sort them into differnet projects (left hand menu) or add labels to them, by typing @labelname into the task title.

- The left hand menu, there is a menu option Labels, this is beside Projects & Filters.


Regards,
Brendon

ayesail2 premium
Replied on Sep 04, 2014 - 00:12 UTC

I'm saying it's not much more than an advertisement because it only tells
you "what" todist does, not "HOW" to do things in Todoist. Furthermore,
that page does not have "all" the information to get started, not even
close. Your response was typical of someone who is very familiar to a
process, thinking that everyone should see what you've been working with
for perhaps a long time. Although your response was condescending, I have
to assume there is very little training, if any, in customer relations for
those that work there. So, I have to just accept that, I suppose.

All I was trying to do was figure out how to do simple tasks on my Android
Phone using Todoist, e.g., remove strike outs, edit notes, re-organize
lists, how to set notifications, how to link to Chrome/IE Explorer/Firefox,
etc., etc.

Moreover, you say "most" things can be carried over to Android from the web
based application. There is nothing I could find to instruct me as to how
to do anything on Android. I found one link that adds a Todoist extension
to Chrome on my Windows 7 PC, but nothing as to how to connect it to my
Android phone. To insinuate FAQ's will give users a similar experience as a
Help menu is quite surprising to me.

I'm continuing to use other "tasks" applications to do my daily todos and
tasks, as Todoist falls well short of a user friendly program for me. At
this point, I do not plan to renew the high cost of this application,
especially since users are expected to know how to use it with no guidance.

Thanks anyway

Perplexed!