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Outlook ToDoist Blank

Its show me a Blank page ehen I install the addon.
What can I do?

All responses

David Trey staff
Replied on Aug 26, 2014 - 16:33 UTC

Hello Victor,

Please tell me, do you have an AMD GPU and an Intel CPU on your computer? Are you using any anti-virus software?


Regards,
David

Victor Cuervo premium
Replied on Aug 26, 2014 - 17:13 UTC

Hi,

Intel CPU and McAfee.

Regards.

Brendon Wadey staff
Replied on Aug 26, 2014 - 18:15 UTC

Victor,

Does disabling McAfee resolve anything? Its likely you do have AMD drivers and we are looking into this.

If you can explore the AMD control panel, there is a way to switch to Intel graphics instead, though we know this does not solve anything.


Regards,
Brendon

Victor Cuervo premium
Replied on Sep 01, 2014 - 13:26 UTC

Hi,

I'm using Intel graphics. And I can't disable the McAfee because I use a corporate computer.

Regards

David Trey staff
Replied on Sep 01, 2014 - 13:30 UTC

Hello Victor,

If you can ask your It department about this (if they see McAfee blocking Todoist.com and would be willing to whitelist it), please do so as if this is what's causing it, then unfortunately, there's nothing on our end that we could do to prevent it, though we are looking into these issues as we've had similar reports.


Regards,
David

Victor Cuervo premium
Replied on Sep 01, 2014 - 14:13 UTC

I use todoist.com in the browser. So It's not blocked.

Regards.

David Trey staff
Replied on Sep 01, 2014 - 15:29 UTC

Victor,

The anti-virus app may allow the browser to connect everywhere, but if it seems a separate plugin inside Outlook that wants to connect to the internet, it may see it as a threat and block it's connectivity.


Regards,
David