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No Devices under "Manage your Devices"

S

I have Install Todoist on Iphone and Ipad , but the are not listed in "Manage your Devices".

I also use Todoist on Mac and Chrome.

Why are the Devices not listed ?

All responses

Brendon Wadey staff
Replied on Aug 25, 2014 - 14:04 UTC

Hi Senad,

So you install our app recently? Have you tried re-installing the app, to see if it shows up? Try using the Issue New API Token from the same settings area.


Regards,
Brendon

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senad premium
Replied on Aug 26, 2014 - 08:30 UTC

Hi Brendon ,

i use the App on IOS arround 10 days. I have reinstall the IOS App yesterday, no change.
Today i change the API Token over Mac App.

Then i reinstall the IOS App , and now i can not login on the IOS App on my Iphone, Ipad works.

On Iphone i only get "Error" Message on Login.

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senad premium
Replied on Aug 26, 2014 - 08:39 UTC

i tried Iphone reboot , no change, still a "Error" Mesage.

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senad premium
Replied on Aug 26, 2014 - 09:12 UTC

Ok,iphone App works now, after 3-4 reinstalls and New Token.
But still no Devices in the Settings Area

David Trey staff
Replied on Aug 26, 2014 - 11:57 UTC

Hello Senad,

Just to clarify - you did reload the page on the web and then it still doesn't show the device listed in the settings?

Also, please make sure that Todoist is allowed to send notifications to your phone (as that's required for the device to be listed there and receive reminders).


Regards,
David

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senad premium
Replied on Aug 26, 2014 - 13:18 UTC

Hello David ,

in Safari , Chrome, IE and Mac App , i see no device,after reload, listed in the settings.
Push/SMS Notification to Iphone work.

thanks,
Senad

David Trey staff
Replied on Aug 26, 2014 - 13:33 UTC

Senad,

So the notifications do work, but you just don't see the device? Note - notifications must be on in the app itself and the app must also be allowed to use "App Background Refresh".


Regards,
David

William Duckworth premium
Replied on Aug 26, 2014 - 13:46 UTC

I don't have any devices showing up in there either.

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senad premium
Replied on Aug 26, 2014 - 13:52 UTC

Hello ,

Notifcations / Reminders works to Iphone ,

App Background Refresh ist on, at IOS, for Todoist
Notifications are on in the APP

But in the settings(WEB/ Mac App) are this devices not listed, i "just" dont see any devices there.See Attachment in first post.

regards
Senad

Brendon Wadey staff
Replied on Aug 26, 2014 - 15:56 UTC

Hi,

So everything works, just no device is shown in settings? We will pass this along to the developers, and see what is wrong. But we are glad its just a visual issue at this time.


Regards,
Brendon

steev sachs premium
Replied on Aug 26, 2014 - 17:49 UTC

I am experiencing this same behavior. Everything works, but manage devices shows no devices (in webapp and Outlook).

William Duckworth premium
Replied on Sep 01, 2014 - 15:29 UTC

Any news on when this will be fixed? Still not working for me...

David Trey staff
Replied on Sep 01, 2014 - 15:33 UTC

Hello William,

We will soon release an update to our iOS app which should address this issue. Sorry for the inconvenience.


Regards,
David

David Trey staff
Replied on Sep 05, 2014 - 11:54 UTC

Hello,

We've made another change on the back-end and it should allow you to see registered devices on this list. Please let us know if the issue still persists.


Regards,
David

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senad premium
Replied on Sep 05, 2014 - 12:34 UTC

Hello ,

now my devices are in the settings.

Thank you