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"Attach Email to Note" not working properly

TA

Using the Firefox plug-in, if I "add email as task" it works beautifully. When I click the link from Todoist, the actual email opens in a new tab. However, if I open the task and click "attach email to note", the link created only opens the Gmail folder/label where the email was found at the time I added it. So, if I attach the email from the inbox and then archive, the link only opens the empty inbox later. Any way to fix this?

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David Trey staff
Replied on Aug 21, 2014 - 13:21 UTC

Hello Tara,

Unfortunately, I can't reproduce this issue. Both these options work exactly the same and I've tried to set the same mail as a regular task and as a note and in both cases, Todoist took the same identical link to the message (as it should). This link could then be opened the same way through the task's subject as through the note.

That said, please tell me - are you using the exact same mail for testing? You open a message, click on "Add email as task", then without changing anything in Gmail, you add the same email to a note and then you can only open it through the task not the note?

If so, please hover over the task's subject and then over the note linking to the email and check in the bottom-left corner of your browser if you see the same URL. If not, what are the differences between the URL when you add it as a task and when you add it as a note?


Regards,
David

TA
Tara Ashley premium
Replied on Aug 21, 2014 - 13:53 UTC

Good morning,

Using this email you sent me as a test case, I added the email as a task
and then attached as a note. The task link opens your email, and the note
link opens my Gmail Inbox. When I archived your email, the task link still
opened the email, but the note link still opened the inbox even though the
message was no longer there. As for links, they were as follows:

Note/Comment Link:
https://mail.google.com/mail/u/0/?shva=1#inbox/147f8bb3538933f9%20(Comment%20added%20to%20Attach%20Email%20to%20Note%20not%20working%20properly)

Task Link:
[I have attached a screen shot; it wouldn't let me copy/paste from Todoist]

David Trey staff
Replied on Aug 21, 2014 - 14:49 UTC

Tara,

I still can't reproduce this :-( The links you've posted look correct and they're 100% identical so there can't be any difference between opening it from the task's name or the note - it's the same link and on our end, we're not adding anything to it.

Are you using the same browser, the exact same circumstances - open the browser, go to todoist.com click on the link in the task's name, Gmail opens in a new tab, then you close the browser, open it again, go to todoist.com click on the link in the note and then Gmail opens in a new tab and doesn't show you the right message?


Regards,
David

TA
Tara Ashley premium
Replied on Aug 21, 2014 - 17:34 UTC

It appears to be working now? The link has changed to remove the subject
off the end, and now both links are working. For what it's worth, the
original link I sent you from the 'notes' section opened my inbox in IE
also. Either way, it is working now. Thank you for your help!

TA
Tara Ashley premium
Replied on Aug 21, 2014 - 17:35 UTC

Also, as a future suggestion, 'add contact to notes' for gmail would also
be amazing!