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Install Stuck

Anyone else finding the new update downloads but will not upload so it relaunches?

All responses

Brendon Wadey staff
Replied on Aug 20, 2014 - 19:58

Hi Dean,

Are you updated from the App Store, or going to our main website? Do you get any messages upon install?


Regards,
Brendon

Dean Brown premium
Replied on Aug 20, 2014 - 20:15

From you - in the program update. No message - just the window that shows it's downloading and launching. It hangs right there.

Dean Brown

Brendon Wadey staff
Replied on Aug 20, 2014 - 20:19

Hi,

Please use CMD+Q to quit and once you open again it will be fine. We are looking into resolving this though.


Regards,
Brendon

Dean Brown premium
Replied on Aug 20, 2014 - 20:56

Thanks so much!

Dean Brown premium
Replied on Aug 20, 2014 - 20:59

I am at Version 5 (150). IS this the latest update?

Brendon Wadey staff
Replied on Aug 20, 2014 - 21:07

Dean,

5.0.1 is the latest, but if its not at that then we will fix this and the update should happen again when that is the case. We hope it will not be too long.


Regards,
Brendon

Dean Brown premium
Replied on Aug 20, 2014 - 21:16

No problem. Thanks for the quick follow-up.

Enric Enrich staff
Replied on Aug 21, 2014 - 11:55

Hi Dean!

We've just released a new version of the Mac app (build 153) that should fix the install stuck issue. If you can't update to this new version via the "Check for Updates..." option, please, download it manually from:

https://todoist.com/mac

After you install this new version, this install stuck issue will be fixed. I'm really sorry for the inconveniences!

Regards,
Enric

Dean Brown premium
Replied on Aug 21, 2014 - 13:03

Thank you!

Dean Brown

TR
Tony Ralli premium
Replied on Aug 22, 2014 - 03:28

Having problems with TD on my mac 27 in. Tried downloading Mac App (build 153) but refuses to load.

Enric Enrich staff
Replied on Aug 22, 2014 - 08:59

Hi Tony!

Please close, uninstall the Todoist app (try using AppCleaner to make sure all is gone), then download from https://todoist.com/mac and re-install. You should then have no problems.

Regards,
Enric

TR
Tony Ralli premium
Replied on Aug 25, 2014 - 06:32

Have followed your instructions but still cannot install using https//todoist.com/mac

I get a page of text but when I click on Get App nothing happens.

Enric Enrich staff
Replied on Aug 25, 2014 - 08:51

Hi Tony!

This is the direct link to download the app. Please, let me know if it works for you.

https://d2dq6e731uoz0t.cloudfront.net/d572cb26e4238e8a4eb554fc9d39a465/as/Todoist.zip

Regards,
Enric

J
joshua.s.obrien premium
Replied on Aug 26, 2014 - 15:36

This issue is still persistent.

OSX 10.9.4
ToDoist v. 5 (150)

Anytime I agree to update, the install hangs. Very irritating.

Brendon Wadey staff
Replied on Aug 26, 2014 - 15:44

Joshua,

You have un-installed the app (maybe use AppCleaner to be sure) and went to http://todoist.com/mac and downloaded it again, as it has changed a few times. You installed this one and it still an issue?


Regards,
Brendon

J
joshua.s.obrien premium
Replied on Aug 28, 2014 - 19:56

Reinstall worked.