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I cannot even get it installed - iPhone 5s LASTEST IOS

LH

When I press install it just do not work. I can install any other app... Are you having an issue?

All responses

Brendon Wadey staff
Replied on Aug 20, 2014 - 01:13 UTC

Hi Larry,

You are on the app store, and found Todoist or followed this link http://todoist.com/iphone and it gives an error message?

Which iOS version are you running?


Regards,
Brendon

LH
Larry Hans premium
Replied on Aug 20, 2014 - 02:16 UTC

Hi Brendon, thank you for your time.

1.- I open the app store, then I search your app, I press the icon to get it installed, and it doesn't happen anything. It is like there is an issue in the startup of the installer.

2.- iOS 7.1.2

I want to use your software because of the API. :'-(

Brendon Wadey staff
Replied on Aug 20, 2014 - 02:43 UTC

Larry,

Let me know if this happens after rebooting the phone. I will pass this along and see if we can find the cause.


Regards,
Brendon

LH
Larry Hans premium
Replied on Aug 20, 2014 - 12:57 UTC

Yes, I tried that and it did not fix the issue.

David Trey staff
Replied on Aug 20, 2014 - 13:06 UTC

Hello Larry,

Please tell me, is your phone jailbroken? We have no influence on the installation process, the app is stored on Apple's servers and the installation process is the first thing they check during their approval. They haven't notified us about any issues with it and we've only got one other report about such issue in which case rebooting the phone worked and solved this issue.

When you try to install it, do you see the regular download icon and does it show you the circle as the app downloads, but then it doesn't install or does it not even download?

Also, have you tried connecting to a different network?


Regards,
David

LH
Larry Hans premium
Replied on Aug 20, 2014 - 13:49 UTC

Hello David. I tried using different network and I got it installed. You can mark this issue as solved. Thank you. ;-D