+ Add Question

Program will not open on laptop.

JM

When I try to open the program a window opens with a TD logo and what appears to be processing dots, but it never opens the site. It is working on my phone.

All responses

Clyde Romo staff
Replied on Aug 18, 2014 - 05:37 UTC

Hi Janet,

Please delete the cache folder of the Windows app from this directory:

%userprofile%\AppData\Local\Todoist\Windows\Cache


Regards,
Clyde

JM
Janet McCabe premium
Replied on Aug 19, 2014 - 02:34 UTC

I am sorry. I cannot find the directory. I have Windows 7. I was able to go into My Computer and select Show Hidden... , but I don't know where to look for it.

Brendon Wadey staff
Replied on Aug 19, 2014 - 02:52 UTC

Janet,

If you head into Windows Explorer and just search for Todoist & Doist, it should give you all folders, then you can remove all from them.


Regards,
Brendon

JM
Janet McCabe premium
Replied on Aug 19, 2014 - 03:37 UTC

I deleted all the doist and todoist files it would let me delete then I restarted the computer. This time I could open the website but it is stuck will not open any choice such as inbox or work. I am writing this on my phone because trying to send a email to you is not working. I think it is my computer that is the problem.

Clyde Romo staff
Replied on Aug 19, 2014 - 04:12 UTC

Hi Janet,

Are you having the problem in our desktop app or in the browser? Is it both? If you're having the problem in the browser also, try clearing the cache. If you don't know how to do that, let me know which browser you use so I can give you the instructions on how to do it.


Regards,
Clyde

JM
Janet McCabe premium
Replied on Aug 19, 2014 - 04:30 UTC

I did try to clear the cache as advised by an email I received from your department earlier today. It didn't work. I do not think I have the desktop app. Perhaps I deleted it accidentally when trying to improve a memory problem. I can try to find out how to download that and hope that will work. Thank you

Clyde Romo staff
Replied on Aug 19, 2014 - 04:34 UTC

Janet,

You can download it from this link: http://todoist.com/windows :-)


Regards,
Clyde

JM
Janet McCabe premium
Replied on Aug 19, 2014 - 04:39 UTC

I downloaded it but it won't open I think that was the issue that start the whole prop. So I uninstalled it and then got stuck in the web cycle. I didn't don't understand what is happening.

Clyde Romo staff
Replied on Aug 19, 2014 - 04:42 UTC

Hi Janet,

Can you try restarting your computer to see if that hleps? Do you have an IT guy or someone who can check if your computer is working properly?

It should have just finished installing once you ran the installer file.


Regards,
Clyde

JM
Janet McCabe premium
Replied on Aug 19, 2014 - 04:46 UTC

I do think it is my computer, since it works fine on my other devices. Guess i'll have to look into it. Thank you.