+ Add Question

recurring task did not become overdue on due date

CH

I have a monthly task setup to occur every 16th - the last two months this task has not shown up in my "overdue, today" list and indeed is not there today on the 17th. I have plenty of other weekly and monthly recurring tasks that do work, but this one does not.

If I look now for 16th Sep - it now shows up there - it appears to have automatically rescheduled on the 16th Aug to the 16th Sep without any input from me.

Is there any way I can check what is happening here?

All responses

Clyde Romo staff
Replied on Aug 17, 2014 - 03:12

Hi Chris,

Sadly, there's no way to check what exactly happened to it. Can you try reproducing the problem? If we can, then I should be able to report it to our developers and have it fixed.


Regards,
Clyde

CH
Chris Hill premium
Replied on Aug 17, 2014 - 21:30

Thanks Clyde,

I'm almost certain this happened with the same task last month - it seems to hit the due date and automatically extend for a month.

When is the best time to update this job - it's due on the 16th, should I check back on the 15th and send screenshots?

Cheers,
Chris.

Clyde Romo staff
Replied on Aug 18, 2014 - 03:08

Hi Chris,

Screenshots would be helpful but if you can monitor how it exactly happens, that would be even better. Being able to replicate an issue really helps in providing a fix a faster. Please monitor the behaviour and let me know how it goes.


Regards,
Clyde

CH
Chris Hill premium
Replied on Sep 15, 2014 - 21:18

Hi Clyde,

So on the plus side - the issue didn't occur this morning - so that's good and bad - good that it didn't happen, bad that I couldn't replicate the behaviour (by doing nothing same as last month).

Consider this closed and I'll re-log should anything occur in the future.

Cheers,
Chris.