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Location Reminder Not Working

- Adding a location to a task in desktop is not working.
- Getting the error "Please select a location first".

I have attempted to logout/login, quit the application then open and still not working.

All responses

Clyde Romo staff
Replied on Aug 16, 2014 - 02:31 UTC

Hi Jeremiah,

Please delete the cache of the Windows app in this directory:

%userprofile%\AppData\Local\Todoist\Windows\Cache

Let me know if that doesn't help.


Regards,
Clyde

Carmel Avnon premium
Replied on Sep 23, 2014 - 10:23 UTC

I'm having a similar problem, and clearing my app cache doesn't seem to do anything.

Clyde Romo staff
Replied on Sep 23, 2014 - 10:27 UTC

Hi Carmel,

Are you also using the Windows app? Or are you getting the problem in the browser?

Please try re-installing the Windows app to see if that helps. You can get the installer here: http://todoist.com/windows


Regards,
Clyde

Carmel Avnon premium
Replied on Sep 23, 2014 - 10:32 UTC

That fixed it! (and no need to uninstall first).

Thanks,
Carmel

Eduardo Ridaura premium
Replied on Oct 01, 2014 - 17:14 UTC

Yo he reinstalado la aplicación y he borrado la caché, pero me sigue dando el mismo error

David Trey staff
Replied on Oct 01, 2014 - 17:21 UTC

Hello Eduardo,

Please try to close this error message and then try to add the reminder again and see if it helps. If not, try to log out and back in.


Regards,
David

Eduardo Ridaura premium
Replied on Oct 09, 2014 - 14:22 UTC

Sigue sin funcionar, he desconectado y he vuelto a conectar, desde windows es imposible

David Trey staff
Replied on Oct 09, 2014 - 14:25 UTC

Eduardo,

So you're right-clicking on a task, choosing "Reminders", click on the gray icon on the left to select "Location", start typing the location's name and do you see it using auto-complete to suggest you some locations? And if not, you close the reminders menu, go there again, try again and it still never suggests a location?


Regards,
David

Eduardo Ridaura premium
Replied on Oct 09, 2014 - 14:37 UTC

Si me sugiere una ubicación, pero cuando la selecciono me dice un mensaje que seleccione un lugar primero, cuando ya lo tengo seleccionado

David Trey staff
Replied on Oct 09, 2014 - 14:44 UTC

Eduardo,

I can partially reproduce this, but also make it work by reloading. This is what I do step-by-step:

1. Right-click on an existing task, choose "Reminders"
2. Click on the left icon to select "Location".
3. Enter the name of the location, it doesn't suggest anything and when I hit "Add reminder" is shows "Select a location first".
4. I close the reminders menu.
5. I right-click on the red TD icon the app places in the system tray and choose "Reload".
6. Then I repeat steps 1-2 and now it works - shows me a suggestion and when I select the suggestions and hit "Add reminder", it correctly adds it.


Regards,
David

Eduardo Ridaura premium
Replied on Oct 09, 2014 - 15:27 UTC

Perfecto¡¡¡¡¡ ahora si que ha funcionad. Muchísimas gracias

Eduardo Ridaura premium
Replied on Oct 09, 2014 - 15:29 UTC

Acabo de darme cuenta que sólo permite la opción al llegar, no al abandonar el el lugar, el desplegable no se abre

David Trey staff
Replied on Oct 09, 2014 - 15:57 UTC

Eduardo,

When I select the location from the suggested list, I see Google Maps open up in the window and below it, there's a drop-down menu that lets you choose "When I leave" or "When I arrive". Both seems to work.


Regards,
David

Eduardo Ridaura premium
Replied on Oct 09, 2014 - 15:59 UTC

Si, veo perfectamente el menú del que me hablas, pero a mi no se me despliega

David Trey staff
Replied on Oct 09, 2014 - 16:01 UTC

Eduardo,

Please clarify how doesn't it work exactly - at what point does the issue occur? Can you click on "When I leave" to see the 2 options? Does it crash at this point? Does something happen after you click on it?

Or are you saying that the reminder gets added correctly, but doesn't actually go off on your mobile device when you leave the area for more than 100 meters?


Regards,
David

Eduardo Ridaura premium
Replied on Oct 09, 2014 - 16:19 UTC

Yo puedo ver "When I leave" pero no veo las dos opciones, hago click, pero no muestra más opciones, puedo guardar el recordatorio, pero solamente con la opción "When I leave"

David Trey staff
Replied on Oct 09, 2014 - 17:25 UTC

Eduardo,

When you say "you can save it only with when I leave", does it mean that when you select "When I arrive", it adds the label as set to "When I leave" or when you select "When I arrive", then it doesn't add the label at all and you see an error message?

Both seem to work fine on my end. Please try to log out and if you're not using Todoist in English, set it to English using the language link below the login box and let me know if the issue also persist in the English version.


Regards,
David

Eduardo Ridaura premium
Replied on Oct 10, 2014 - 07:46 UTC

I log out and them I log in, and now work fine, in spanish version