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Android and web are not syncing

JK

Hi there,
for last few days I am not able to sync my Android with Web and other way. Web is still showing animation for syncing but it never sync

All responses

Clyde Romo staff
Replied on Aug 16, 2014 - 04:09

Hi Jakub,

In the web, please try clearing the cache of your browser. For your Android device, please re-install it and make sure you're running the latest version. If those steps doesn't help, let me know.


Regards,
Clyde

JK
Jakub Korčák premium
Replied on Aug 16, 2014 - 08:52

Hi Clyde,

reinstalling + clearing cache helped in my case. thanks for help

JK
Jakub Korčák premium
Replied on Aug 23, 2014 - 21:40

Hey there, this is happening again. Is there any possibility to fix this somehow? Because i dont want to clear cache of my browser and reinstall app every single day only because of this. And withour proper syncing this app is kinda loosing it's potential

David Trey staff
Replied on Aug 24, 2014 - 11:36

Jakub,

Please tell me, how exactly are you accessing Todoist on the web? Clearing the cache should of course not be required except maybe once every few years if some corruption may happen so are you accessing Todoist through a bookmark, one that's not pointing to just https://todoist.com but a different URL, one including an older version number? This could cause the cache to get corrupted.


Regards,
David

JK
Jakub Korčák premium
Replied on Aug 24, 2014 - 18:24

I am accessing it trough followind link: https://todoist.com/app?v=212#agenda/overdue,__7__days Basically bookmark for Nex 7 days

David Trey staff
Replied on Aug 24, 2014 - 18:28

Jakub,

This bookmark includes v=212 but the latest versions of Todoist is currently v=305. This is corrupting the cache each time you use this bookmark.

That said, please change is to that it only contains: https://todoist.com/ and nothing else. Todoist will then always redirect you to the latest available version and the cache will be fine :-)


Regards,
David

JK
Jakub Korčák premium
Replied on Aug 24, 2014 - 19:09

Ok, thanks for help

A
andreigherdaff
Replied on Aug 24, 2014 - 21:10

I'm having the exactly same problem, only that i'm already using the simple link.

A
andreigherdaff
Replied on Aug 24, 2014 - 21:23

i reinstalled on android and logged out and then back in on web. worked