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Mac App Won't Let Me Login

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I signed up for Todoist yesterday. I can use the website version, but the Mac desktop app will not let me login. I type in my email and password, hit Login and then the login screen just resets like nothing happened.

All responses

Clyde Romo staff
Replied on Aug 16, 2014 - 01:58

Hi Sara,

Please check if Safari is set to accept 3rd party cookies. Also, please let me know how your logging in (manually or via you Google account).


Regards,
Clyde

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Sara
Replied on Aug 19, 2014 - 15:35

I'm using Chrome and have no problem logging in to the website.

I cannot login to the desktop app. I'm logging in manually, not using a Google login.

David Trey staff
Replied on Aug 19, 2014 - 15:49

Hello Sara,

Please clarify - did you check if Safari accepts third-party cookies? Clyde asked it because regardless of what browser you're using, the Mac desktop app will always use Safari and its settings so if Safari doesn't accept cookies, the Mac app won't accept them either.

Also, please try to log in directly through Safari to see if it works.


Regards,
David

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Sara
Replied on Aug 19, 2014 - 15:59

Changed the safari cookie preferences and the app works now. Thanks!