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problema sincronización

S

Mi telefono android no sincroniza bien con la web. En mi telefono tengo 12 proyectos y en la web solo 8.
Si hago una copia de seguridad le faltan 4 proyectos.
Por favor me pueden ayudar. Gracias

All responses

Brendon Wadey staff
Replied on Aug 14, 2014 - 23:15

Hi,

Which Android version are you running and which Todoist app version is installed? Make sure you are updated to the latest version.


Regards,
Brendon

S
sduran2
Replied on Aug 14, 2014 - 23:24

Android 4.3 y todoist 5.2.5

Brendon Wadey staff
Replied on Aug 14, 2014 - 23:43

Hi,

Sign out, head to Android Settings, Apps, find Todoist and Clear Data.


Regards,
Brendon

S
sduran2
Replied on Aug 15, 2014 - 00:01

Ahora tengo 8 proyectos en mi telefono y en ls web. He perdido 4. Como los recupero?. Gracisd

S
sduran2
Replied on Aug 15, 2014 - 00:03

Ahora tengo 8 proyectos en mi telefono y en la web. He perdido 4. Como los recupero?. Gracias

Brendon Wadey staff
Replied on Aug 15, 2014 - 00:28

Hi,

Let me confirm.

You had 12 on your phone? I mis-understood you then.
And 8 on Web

Now you have 8 in both locations?

Were you offline at any time when adding these projects and tasks?


Regards,
Brendon

S
sduran2
Replied on Aug 15, 2014 - 00:39

Si ahora tengo 8 en cada lugar. No estaba fuera de linea. Como puedo recuperar la informacion?. Gracias

S
sduran2
Replied on Aug 15, 2014 - 00:54

En uno de los 8 proyectos he perdido todas las tareas. Que hago?

S
sduran2
Replied on Aug 15, 2014 - 01:03

Por favor me puede contestar? Gracias

S
sduran2
Replied on Aug 15, 2014 - 01:06

Queria decir si me puede contestar por favor. He perdido informacion importante

Brendon Wadey staff
Replied on Aug 15, 2014 - 01:08

Hi,

There should be no way to lose information. Unless you logged out while offline the data should be there. Head into settings, Backups. Do you see your information there?

Were you only using Android?


Regards,
Brendon

S
sduran2
Replied on Aug 15, 2014 - 01:16

Solo utilizo un telefono android.

Clyde Romo staff
Replied on Aug 15, 2014 - 06:24

Hi,

Please try logging out and back in again in web also. This way, we can be sure which one has the accurate task count. Once you've done that, can you please tell me if you still see a difference between the web and your phone?


Regards,
Clyde

S
sduran2
Replied on Aug 15, 2014 - 14:23

He perdido 4 proyectos. No hay manera de recuperarlos. Me pueden devolver el dinero que pagué por ls aplicacion?

Clyde Romo staff
Replied on Aug 15, 2014 - 14:40

Hi,

Please confirm if you want to push through with the refund and I'll process it right away.


Regards,
Clyde

S
sduran2
Replied on Aug 15, 2014 - 14:42

Si, quiero que me devuelvan el dinero por el pago premium

Clyde Romo staff
Replied on Aug 15, 2014 - 14:54

Hello,

You have now been refunded.


Regards,
Clyde