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Lost changes

JR

None of my changes since August 5th are showing up in my ToDoist. It's like the system somehow reverted to Aug 5th data. I seem to have lost all of my new tasks since them, dates are no longer set properly, and labels that I deleted this morning are now back in the interface. Please help as this is catastrophic.

All responses

Brendon Wadey staff
Replied on Aug 14, 2014 - 21:35 UTC

Hi Jeff,

- You added all these on iOS?
- Were you offline at any point?
- Is the online version showing correct information?


Regards,
Brendon

JR
Jeff Roussel premium
Replied on Aug 14, 2014 - 21:39 UTC

Everything (online (chrome), iOS app, and ipad) seem to be showing the same
info now, which is not up to date. As best I can tell, my backups are all
exactly the same. I'm terrified right now.

I do not usually work offline, but I open and close my macbook often. Some
items added on ipad, some on iphone, some on iOS app. I do not use the
browser interface very often.

JR
Jeff Roussel premium
Replied on Aug 14, 2014 - 22:08 UTC

I hate to press, but can you give me any updates or at least let me know
what's being done? I live my life in this system and I've lost total track
of my daily tasks. please help.

Brendon Wadey staff
Replied on Aug 14, 2014 - 22:19 UTC

Jeff,

There is almost no way to lose tasks. The only way for this to happen is to sign off while being offline, even then. So I am trying to figure out how its even possible.

I was going to suggest checking the backups, but as you said, they are not correct. Which makes it even more sense that you were offline.

Are you sure you never lost connection?

If you sign out of the web version, back in, does anything change?


Regards,
Brendon

JR
Jeff Roussel premium
Replied on Aug 14, 2014 - 22:28 UTC

I logged out and logged back in and it's still not correct. What I'm
trying to understand is why every one of my backup files would have the
exact same number of bytes. I have not checked each filein minute detail,
but they feel like they are all exactly the same. How can that possibly
be? I know for a fact that I've had internet connection almost 100% of the
time over the last week for sure.

I'm dying over here.

thanks for trying to help btw.

Brendon Wadey staff
Replied on Aug 14, 2014 - 22:30 UTC

Jeff,

I would check the backups, and actually look into them. As the data size could be the same with many changes.

Though, that shouldn't be needed. I will continue to look into what could have happened otherwise, but its near impossible to lose information.

So you are using 2 iOS apps and Chrome? There is a major update coming soon to address better syncing, but losing tasks was never the issue.


Regards,
Brendon

JR
Jeff Roussel premium
Replied on Aug 14, 2014 - 23:22 UTC

I have noticed often that the sync bars continued to cycle even after I
would click the sync button (I did this to make sure and also to sync
iPad). Thinking about it, a large majority of my updates were probably put
into the iOS app. Not sure I that helps.

Brendon Wadey staff
Replied on Aug 14, 2014 - 23:43 UTC

jeff,

There are known issues with iOS and there is a major update coming soon. That being said, data shouldn't have been lost at all.

I apologize for the trouble.


Regards,
Brendon