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Sync - adding items back as open that closed 6 days ago

I have installed on Ubuntu chrome, windows chrome and firefox, ipad and iphone, windows desktop app, I had my activities cleared, no overdue items, all of a sudden my karma starts going down because I have items 4 days overdue. Well, I haven't had any overdue items for 2 or three days. I have logged out of everything, removed the extensions from the browsers, cleared the app cache on the desktop, log out of the browsers, cleared browsing data to end of time, log back in, still shows overdue 8 days ago in the desktop app. The only additional item is I changed passwords last night. On the iPad, I setup a filter to show overdue items, nothing shows up! I look for the closed ticket on the iPad that shows as overdue on the desktop, not there. syncing issue somewhere but not sure exactly where.

All responses

njblive premium
Replied on Aug 14, 2014 - 13:00

In the deslktop app where is usually shows what project it is under, it show a green undefined. One of the tasks is recurring, one has date and time, all 4 tasks have one or more labels.

njblive premium
Replied on Aug 14, 2014 - 13:18

I tried to edit the tasks that showed as undefined, no go, couldn't change dates. I edited a good task, changed the date, an magic, all the overdue dates have disappeared. I can't find them as completed tasks either, they are gone! And my Karma has still taken a 20 point hit. (NOT a big deal, just an observation)

David Trey staff
Replied on Aug 14, 2014 - 13:42

Hello,

Please go to C:\Users\[username]\AppData\Local\Todoist\Windows, delete the "Cache" folder here and see if it helps.


Regards,
David

njblive premium
Replied on Aug 14, 2014 - 16:07

I did that. No change. The only thing that worked was editing an existing todo, which magically made the old todo items disappear.

njblive premium
Replied on Aug 15, 2014 - 10:25

Happened again today. Yesterday I had everything cleaned up, no outstanding tasks. Login to the desktop app this morning, shows NO outstanding tasks, look at my karma and I have another -10 and outstanding tasks. I close the desktop app, quitting it completely, and login to the web. On the web are the overdue tasks again. I edit one good task and change the date, the overdue tasks disappear.

njblive premium
Replied on Aug 15, 2014 - 12:38

Happened again. I'm working in the desktop app, every thing looks good. I sync manually sync, completely quite the application, and login to the web. I see overdue items AGAIN. I edit a good item, the overdue items disappear again. This is getting annoying.

njblive premium
Replied on Aug 15, 2014 - 13:41

Happened again, this time in reverse. I was working solely on the web site, logged out, logged in with the desktop app and the over due items show up. I can edit an item and they disappear. I can logout of the desktop app, login to the the website, and the overdue items appear, edit a task, and they go away.

Clyde Romo staff
Replied on Aug 15, 2014 - 21:56

Hi,

Can you try re-installing the Windows app? Looks like the issue still persist after clearing the cache.


Regards,
Clyde

njblive premium
Replied on Aug 18, 2014 - 09:32

How would that resolve anything? I haven't been in the desktop client for 2 days, I signed into the web app on by ubuntu machine this morning, the items appear, and then disappear when working on real items. I switched to my windows machine, signon to the web app, and same issue, and they disappear when editing a current todo item.

njblive premium
Replied on Aug 18, 2014 - 09:32

How would that resolve anything? I haven't been in the desktop client for 2 days, I signed into the web app on by ubuntu machine this morning, the items appear, and then disappear when working on real items. I switched to my windows machine, signon to the web app, and same issue, and they disappear when editing a current todo item.

David Trey staff
Replied on Aug 18, 2014 - 11:02

Please tell me, have you tried clearing Todoist's local data on all platforms? That is - in every browser you've used to access it?

Note - clearing the cache automatically will not delete Todoist's local data which needs to be removed manually.


Regards,
David

njblive premium
Replied on Aug 18, 2014 - 12:48

I have cleared all the cache from the browsers, deleted again the cache from the desktop app, deleted the app and re-installed on the iPhone, used battery doctor to clear up old and temp files on the iPad, issue still occurred. The moment I started doing things to active items, old items disappear.

David Trey staff
Replied on Aug 18, 2014 - 13:10

This is very unusual and so far we can't reproduce this on any platform :-(

That said, please tell me - how many tasks do you have on your account? And also, could you please try to create a new Todoist account just to confirm in the issue persists if you're logged into a different account (which would point to an issue in the app itself) or not (which would point into an issue in the database with the specific account)?


Regards,
David

njblive premium
Replied on Aug 18, 2014 - 15:19

here's what I see:
-1 is when I go into for the first time, either the web app or the desktop app.  
I edit one item and save
-2 shows all those overdue items gone.

I don't know if I have time to create another account and work the issue.  I'll see what I can do.
I'll let you count how many items I currently have.

 There are 486 completed items.

David Trey staff
Replied on Aug 18, 2014 - 16:53

Thank you for the screenshots, this looks exactly like a caching issue which we can even reproduce. It can happen if you leave a shared project. It will then keep the tasks from the shared project in the local storage until you reload the page or, if it persists after that, delete the local storage.

This is the first time that this would continue to happen after the local storage/cache is cleared :-( Could you try to just log out on all devices and then log back in? But not one after another, but so that at one point you're not logged in anywhere.


Regards,
David

njblive premium
Replied on Aug 19, 2014 - 14:06

I deleted the app off my iPad and iPhone, removed any extensions from the browsers, outlook, cleared the cache, uninstalled the desktop application. I logged into the web application, it still happened. I edited an item, logged off, cleared the cache, logged back in, the overdue items were back. I did this two times. I went to the only project I have shared, where the share I requested was still pending. I removed the share, logged out, back in. So far the issue has not returned.

njblive premium
Replied on Aug 19, 2014 - 14:34

I'm guessing that removing the pending share has resolved the issue. I've logged in using browsers on different systems, re-installed on the iPhone and iPad, re-installed the desktop app, logged in and out, and the issue has NOT re-occured.

David Trey staff
Replied on Aug 19, 2014 - 14:48

Thank you for this information, we'll look into it. If the issue would recur again, please let us know.


Regards,
David

njblive premium
Replied on Aug 21, 2014 - 12:28

not seeing the issue, but my karma keeps deducting -10 . Says there are overdue items but none show, anywhere.

Brendon Wadey staff
Replied on Aug 21, 2014 - 13:58

Hi,

Have you checked all projects, and even done searches for these tasks, and you have found none of them?

If you sign out and back in, does it continue to deduct.


Regards,
Brendon

njblive premium
Replied on Aug 26, 2014 - 15:05

I've gone in and added dates for nearly every task I have, and edited existing dates. Still subtracts. sometimes it does, sometimes it doesn't, which sounds like a sync issue, but I don't know where it's happening.

Brendon Wadey staff
Replied on Aug 26, 2014 - 15:34

Hi,

Does this happen on more than one browser?


Regards,
Brendon

njblive premium
Replied on Aug 28, 2014 - 11:31

I believe this is completely independant of browsers. I can't see karma on the iOS devices, but looking at things from either the windows browsers or the Ubuntu browser, I see the karma deductions.

David Trey staff
Replied on Aug 28, 2014 - 13:12

Hello,

We strongly suspect the iOS app to be the culprit as we've got other reports about sync issues in the current version and could reproduce some of them. The new version will have most of the sync-related code rewritten and we hope this will address all these issues.

We're in the process of submitting it to the Apple store so it may be available within one or few weeks (depending on if and how many times it will be rejected).


Regards,
David

njblive premium
Replied on Sep 02, 2014 - 15:11

Any updates on the iOS update? Losing my Karma points kind of makes it useless.

Brendon Wadey staff
Replied on Sep 02, 2014 - 15:12

Hi,

It's going to be released very soon, but I can not give any actual ETA, it really shouldn't be much longer now.


Regards,
Brendon

njblive premium
Replied on Sep 10, 2014 - 14:50

Any updates on release date?

Brendon Wadey staff
Replied on Sep 10, 2014 - 15:04

Hi,

Sorry, not released yet.


Regards,
Brendon