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Tasks disappeared

KB

Yesterday I used the Mac application and worked a lot. I added a lot of new tasks and went trough many of my tasks and moved them in order to arrange my schedule. I didn't use any other application or web browser after this. Today as I came to my office and opened the application I realized that every change I did yesterday was gone and all the new tasks I added are also gone. Please tell me how to fix this because I worked around 2 hours yesterday arranging everything and I do not afford to do this, not to mention that I don't remember each tasked that I added yesterday, and now I don't know what I have to do. This is simply unacceptable.

All responses

David Trey staff
Replied on Aug 14, 2014 - 13:47 UTC

Hello Karin,

Please tell me - did you work with the app online yesterday and did it show any warnings that it's in offline mode (a red triangle at the top)? Unfortunately, unlike our web-app, the Mac app can't store offline changes, though we will soon (maybe this or the next week) release an update that will be fully offline compatible.

If the changes you've made were synced, please try to go to the Settings -> Backups and see if they're there in yesterday's backup file.


Regards,
David

KB
Karin Badea premium
Replied on Aug 14, 2014 - 13:56 UTC

Hello David,

I didn't see any notice and I was online. The thing is that my husband
uses the same app on mac and yesterday when I got home asked me if I had
any problems with the tasks in the app, because he saw that he lost the
tasks that he added in the morning and so he starter using the browser
instead of the app. And I told him that I had no problem...

I just checked the backups in browser and I don't have anything saved...
Is there a way to restore them? Are the backup files from the app
different than from web? I guess not...

David Trey staff
Replied on Aug 14, 2014 - 14:29 UTC

Karin,

Unfortunately, if the data is not in the backup, then there's no way to restore it :-( We're very sorry for the inconvenience, the new Mac App which will be released soon will be capable of storing all data locally even after closing it or powering down your computer.

We're unsure how this could have happened, we can only suspect a sync issue that caused the local changes not to be synced as they were entered. The backups on the web are made directly by the server each day based on the state of the data that's stored on the server at that time. The changes you've made in the app, if not synced, would be deleted from the local storage which will of course be addressed in the upcoming update.


Regards,
David

FR
Frederic Robinson premium
Replied on Aug 14, 2014 - 17:58 UTC

had the same thing happen to me a couple of times. Looking forward to that update!

AR
Abby Rosenblum premium
Replied on Nov 05, 2014 - 21:07 UTC

The same thing happened to me on my Mac just now! I lost hours. I am Very Upset and Truly Messed Up by this!

Brendon Wadey staff
Replied on Nov 05, 2014 - 21:07 UTC

Abby,

Are you updated to version 6 or higher? Please download from Todoist.com/mac


Regards,
Brendon

AR
Abby Rosenblum premium
Replied on Nov 05, 2014 - 21:36 UTC

Was I supposed to extract it into my Applicatons folder?

It is called Todoist-1.

Should I delete the original Todoist app?

Will I lose my data?

Can I rename Todoist-1?



>

Brendon Wadey staff
Replied on Nov 05, 2014 - 21:49 UTC

Abby,

Please remove the app, un-install the current version.

The files you downloaded of the new one, should just have to drag and drop to your Applications folder, thats is all.

Are you sure you downloaded something called Todoist-1? From directly Todoist.com/mac?


Regards,
Brendon

AR
Abby Rosenblum premium
Replied on Nov 05, 2014 - 22:27 UTC

I put the zip file in the applications folder when I extracted it. Rather than it overwriting the Todoist app, it renamed itself Todoist-1. If I double click on Todoist-1, version 6 opens up with my current data in it.

So… I just re-did the process the way you suggested. Thanks for the tip.

I plan to back up often.

Has this bug been addressed in ver. 6?

Brendon Wadey staff
Replied on Nov 05, 2014 - 22:29 UTC

Abby,

Most issues should be resolved in this new version. Please let us know if you have any issues.


Regards,
Brendon

AR
Abby Rosenblum premium
Replied on Nov 05, 2014 - 22:58 UTC

Thanks.

Well, looks like the disappeared items ended up in my Inbox. I did not drag them there or go anywhere near the inbox. But I’m glad to have found them.

The problem comes with dragging to rearrange tasks. Is there a way to move a task up or down instead of dragging it?


>

Brendon Wadey staff
Replied on Nov 05, 2014 - 23:01 UTC

Abby,

No dragging would be the only option if you are sorting it your own way. Though unless you are dragging them to the project list, it shoudn't be possible to move to another project.


Regards,
Brendon

P
paladinopaul premium
Replied on Nov 20, 2014 - 18:17 UTC

I am having the same issue and I use the PC version as well as the Android version. Several times over the past 3 months I open my ToDoist and instead of the 30+ tasks I had the day before, I have 4 or 5. Sometimes the tasks are in the completed folder and I can move them back but often I just have to recreate them.