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Tasks disappeared

KB

Yesterday I used the Mac application and worked a lot. I added a lot of new tasks and went trough many of my tasks and moved them in order to arrange my schedule. I didn't use any other application or web browser after this. Today as I came to my office and opened the application I realized that every change I did yesterday was gone and all the new tasks I added are also gone. Please tell me how to fix this because I worked around 2 hours yesterday arranging everything and I do not afford to do this, not to mention that I don't remember each tasked that I added yesterday, and now I don't know what I have to do. This is simply unacceptable.

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David Trey staff
Replied on Aug 14, 2014 - 13:47 UTC

Hello Karin,

Please tell me - did you work with the app online yesterday and did it show any warnings that it's in offline mode (a red triangle at the top)? Unfortunately, unlike our web-app, the Mac app can't store offline changes, though we will soon (maybe this or the next week) release an update that will be fully offline compatible.

If the changes you've made were synced, please try to go to the Settings -> Backups and see if they're there in yesterday's backup file.


Regards,
David

KB
Karin Badea premium
Replied on Aug 14, 2014 - 13:56 UTC

Hello David,

I didn't see any notice and I was online. The thing is that my husband
uses the same app on mac and yesterday when I got home asked me if I had
any problems with the tasks in the app, because he saw that he lost the
tasks that he added in the morning and so he starter using the browser
instead of the app. And I told him that I had no problem...

I just checked the backups in browser and I don't have anything saved...
Is there a way to restore them? Are the backup files from the app
different than from web? I guess not...

David Trey staff
Replied on Aug 14, 2014 - 14:29 UTC

Karin,

Unfortunately, if the data is not in the backup, then there's no way to restore it :-( We're very sorry for the inconvenience, the new Mac App which will be released soon will be capable of storing all data locally even after closing it or powering down your computer.

We're unsure how this could have happened, we can only suspect a sync issue that caused the local changes not to be synced as they were entered. The backups on the web are made directly by the server each day based on the state of the data that's stored on the server at that time. The changes you've made in the app, if not synced, would be deleted from the local storage which will of course be addressed in the upcoming update.


Regards,
David

FR
Frederic Robinson premium
Replied on Aug 14, 2014 - 17:58 UTC

had the same thing happen to me a couple of times. Looking forward to that update!