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Todoist not working on Windows

BH

When I run todoist on Windows, I just get a blank window with a black background. No content. The outlook add-in also no longer works, it just has blank white space. I've tried uninstalling both the app and add-in and reinstalling multiple times. I can still access my todos from Android.

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Brendon Wadey staff
Replied on Aug 12, 2014 - 23:32 UTC

Hi,

Does either one work when the other is not installed?

That being said, un-install them from Add/Remove Programs, then in Windows Explorer search for Todoist & Doist and remove all that you find. Then download and re-install, making sure to use Run As Admin.


Regards,
Brendon

BH
Bhyl Hughes
Replied on Aug 13, 2014 - 19:52 UTC

Brendon,

Tried that just now. I also used regedit to get rid of any "doist" references in addition to deleting everything in Explorer. Same result. Note that I noticed that the app is actually there, you just can't see it. I know because as I pass the mouse over the black window, the cursor changes to an insertion icon or a "click" icon at various places and, for example, I clicked somewhere and the title bar on the window changed.

David Trey staff
Replied on Aug 13, 2014 - 20:44 UTC

Hello Bhyl,

Please tell me, do you have an AMD dedicated GPU and an Intel CPU with Intel Graphics? Based on past reports, such combination has caused this issue for some other users and we'll looking into fixing this. Sorry for the inconvenience.


Regards,
David

BH
Bhyl Hughes
Replied on Aug 14, 2014 - 17:21 UTC

I have an AMD Radeon HD8750M and the CPU is an Intel I7-4600U