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Syncing Gets Hung Up

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Sync occasionally hangs up, where the syncing indicator will stay lit until I restart the program. The changes will not show up on my phone until the program is restarted and it performs its initial sync. Syncing does not get hung up all the time, maybe two to three times per day.

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David Trey staff
Replied on Aug 12, 2014 - 13:47

Hello,

We'll look into this, but please try to go to:

C:\Users\[username]\AppData\Local\Todoist\Windows

delete the "Cache" folder there and let me know if the issue will recur after that.


Regards,
David

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bollinger.aaron premium
Replied on Aug 12, 2014 - 14:25

Ok, I just deleted the Cache folder. We will see if any of these issues reoccur.

Thanks for the quick response!

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bollinger.aaron premium
Replied on Aug 15, 2014 - 14:52

So far no further issues. Thanks again!