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Offline Mode lost upon reconnection

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I am aware this is not news to the Todoist team. However, this is a critical problem in your architecture. I was traveling and needed to capture a series of tasks and subtasks to be completed upon my arrival. I tried to use offline mode but, by its nature, this feature is simply pathetic.

1) I do understand having to hit the servers once to ensure I have the latest copy before I go offline, but it's 2014 and using the last local copy isn't as essential as you make it to seem. I'll touch upon this next.

2) DO NOT CLOSE TODOIST if you are using offline mode. No where is this displayed, presented, warned, etc.. Todoist support is fully aware of what happens if you close the app while working offline. Why is there no warning that you are about to lose all changes?

3) Upon reconnection, why doesn't the sync service do a full compare to timecheck changes? Instead, I lost all of my offline work and reverted back to the same online version I had before I traveled. So, as I mentioned earlier, Todoist wants me to connect once to ensure I have the latest version but then disregards this fact upon reconnection and dumps the cache/offline changes?

So, I have an annual premium account. I can't work with this architecture and I would like a refund. If you do fix this, I may reconsider but this was the last straw in addition to Todoist's refusal to support Windows 8 app / Windows Phone.

All responses

David Trey staff
Replied on Aug 11, 2014 - 14:26

Hello Dan,

We're sorry for the inconvenience :-( We've changed this last week and the updated version that works fully offline will be released most likely this week. Please note the you can always use Todoist fully offline in Chrome which can store offline data even if you close it, reboot the computer, start it offline etc. as long as you don't log out manually.

If you wish to receive a refund, please send us the order reference ID of your payment.


Regards,
David

Enric Enrich staff
Replied on Aug 15, 2014 - 16:58

Hi Dan!

We have just released a new version of the Mac app that fixes different issues, and one of the fixed issue is related with the offline mode. Now it should work perfectly even if you restart your computer. I have to say that if you logout from the Mac app while you're offline and you haven't synced you changes, all your changes will be lost.

This new version (5.x) is only available for Mac OS X 10.9+. You can download it from our Mac app website (https://todoist.com/mac) or on the Todoist app menu, clicking on "Check for Updates...". Soon it will be available to download from the Mac App Store.

Regards,
Enric