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Cuenta premuim

hola,

Mi cuenta premium fue deshabilitada luego del termino de prueba de la cuenta business. Nunca pude deshabilitar la cuenta desde el sistema pese a haberlo intentando en más de 5 ocasiones.

Necesito que se vuelva a habilitar mi cuenta premuim. no me interesa la otra.

All responses

Clyde Romo staff
Replied on Aug 08, 2014 - 04:58

Hi,

Please remove your account from the Todoist for Business team. After you do that, your premium status should be restored.


Regards,
Clyde

R López premium
Replied on Aug 08, 2014 - 13:14

I told you that I can remove it. The system fails any time I tried to remove. that's teh reason I ask for help.

AND NOW, I LOSE ALL MY FILTERS

¡¡ WHAT HAPPEND.!!

David Trey staff
Replied on Aug 08, 2014 - 13:20

Hello,

Only the account owner can cancel the Business service. Please go to Settings -> Account and first, set a password for your account here, in case you've created it with Google.

Than, go to Business Admin -> Accounts & Billing and click on the "Cancel my account" link here, then use this newly set password that you've added.


Regards,
David

R López premium
Replied on Aug 08, 2014 - 13:38

Ok. David. It works.

I got my filters back.

Thank you for the help. (+1)