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Open "Email As Task" From iOS Apps

A

Hi there! I can't seem to find this answer elsewhere, so I apologize if it is a repeat.

I have created tasks using gmail from my desktop browser. I am wondering if I can view that email from my iOS device. When I click on the task, it opens safari and prompts me to log in to my gmail (which I did), but it never opens the email - it just shows my inbox.

Am I doing something incorrectly?

Further to this question - is it possible for the email on my iOS device to open in a different app rather than safari? (Gmail App, Cloud Magic, etc)

Thanks

Alex

All responses

Brendon Wadey staff
Replied on Aug 04, 2014 - 20:13 UTC

Hi,

There is no way to get it to open another app at this time, it will open the browser. That being said, it should open the correct email.

Does these links work for you in the desktop browser?


Regards,
Brendon

A
aputici premium
Replied on Aug 04, 2014 - 20:38 UTC

Hi Brendon-

Thanks for your quick reply.

It mostly works on desktop. I've had some issues when I have more than one Google apps account signed into and when I've changed the name of the task to something other than the original email subject. It would try to open up a different email account than that which the email was linked to.

I'm not signed into multiple accounts on iOS, however. The link just opens to the inbox and that's it.

Thanks for your help. Look forward to hearing from you.

Brendon Wadey staff
Replied on Aug 04, 2014 - 21:51 UTC

Hi,

Within your OSX settings area, under mail, do you have your Gmail account added, or say the Gmail app installed and logged in? I am wondering if this is needed to allow the link to open properly.


Regards,
Brendon

A
aputici premium
Replied on Aug 05, 2014 - 18:31 UTC

Do you mean my iOS settings? If so, yes - I have both set up and the app installed and it still doesn't work.

Brendon Wadey staff
Replied on Aug 05, 2014 - 21:36 UTC

Hi,

I will pass this along though I am not sure what the issue is. I will let you know of any changes.


Regards,
Brendon

A
aputici premium
Replied on Oct 30, 2014 - 13:06 UTC

Hello - I'm following up on this. I was hoping updates to Todoist and iOS would fix this issue but it does not seem to be the case. Still, when I select a task with an email link, Safari will open my gmail inbox but will not open the specific message.

Please assist

Thanks

Alex

David Trey staff
Replied on Oct 30, 2014 - 14:50 UTC

Hello Alex,

Unfortunately, there's nothing we can really do about this on our end. We use the same standard URL as you see when you open a message in Gmail, when you click it, you're opening this URL and at this point, it's out of our control what happens with this link.

Ideally (and that's how it works on desktop), Gmail would just simply open this link and show you this message, but unfortunately, when they detect that you're using a mobile browser, they force a redirection to their mobile site, but lose the ID of the message in the process.

Until Google addresses this on their end and make sure that links to specific messages will not redirect just to the main Inbox of the mobile site, but keep the ID of the message in the link, we can't do anything to somehow force Google not to do this :-(


Regards,
David

A
aputici premium
Replied on Oct 30, 2014 - 14:55 UTC

Could there not maybe be a mobile version of the link or something? It's odd that this is the only response possible.

David Trey staff
Replied on Oct 30, 2014 - 15:02 UTC

The issue is that if we'd always use a mobile link, it wold then have to redirect you to the mobile site on the desktop. We currently don't have a mechanism to convert these links dynamically depending on where you open them. We'll look into this and hopefully such solution won't affect the performance of the app, though it would be a huge implementation as the whole syncing process would also have to make exceptions for all tasks with these links, not try to sync them back and forth in case you're logged in on both devices and the link would want to update itself on both etc.


Regards,
David