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iPad and iPhone not syncing with laptop + follow-up to open 7/29 issue

K

I am still waiting on a response to my 7/29 issue, in which I mentioned that when I put in a due date and then select a priority (other than the default of 4), the due date disappears and I have to re-enter it.

Now I have a second issue. Despite showing that syncing has occurred, the iPad and iPhone todoist app is not syncing with todoist on my PC (Windows 7)...the Apple devices continue to show tasks from "yesterday" as open, even though on my laptop they are correctly showing up as done.

I used to get prompt responses from Todoist as a premium member, but lately (see my 5/19/14 & 7/29/14) questions, I get a response fairly quickly saying someone's working on the issue...but never any follow-up. Is Todoist experiencing technical or financial problems? I'm just not understanding the increase in problems in the past year...are you growing too fast or something?

I would hate to have to find a replacement for todoist because I really liked it for the first year or two, but it seems like there have been a lot of issues lately that aren't being resolved very quickly. Hopefully this is just a temporary thing??? Thanks.

All responses

Brendon Wadey staff
Replied on Aug 04, 2014 - 16:16

Hi,

It may seem like an increase of problems, but its mostly due to the increase of users and our success. We are not having any major issues.

That being said, sync problems have been an issue, and we are currently working on a big update for iOS that should resolve everything, which is why You are getting those replies. We hope it won't be much longer.


Regards,
Brendon

K
Kara premium
Replied on Aug 04, 2014 - 17:55

What about the question I have open from 7/29, where the due date disappears after you select priority? Can you give me a status update on it? Thanks.

Brendon Wadey staff
Replied on Aug 04, 2014 - 18:03

Kara,

I have now replied to it. We always reply if there is an update.


Regards,
Brendon

K
Kara premium
Replied on Aug 12, 2014 - 14:29

It's been 8 days since I first inquired about this MAJOR problem...are you guys any closer to releasing the big update for iOS? When? I now have two very serious problems with todoist that have not been resolved. At some point, I think you need to start crediting premium members part of their annual fee if the issues are not being resolved in a timely manner. I really liked todoist in the beginning, but am growing increasingly frustrated with the problems. todoist is supposed to be a productivity app, but it is slowing down my productivity because of all the problems. Please give me some indication of when you'll have both issues resolved. I'd hate to switch to a different software, but may have no choice...I'm sure other premium members are frustrated as well. Thanks.

David Trey staff
Replied on Aug 12, 2014 - 14:32

Hello Kara,

We're very sorry for the inconvenience, we have a new build that we've been testing in the last days and we'll release it very soon, though after that we'll need to wait for Apple to approve it and hopefully not reject it in the process. Unfortunately, we have no way of telling when exactly will the new version be out based on the uncertainty caused by Apple's unpredictable approval process.


Regards,
David