+ Add Question

SMS Reminder for Russia is not working

MS

Dear support,

When I am testing SMS from site - I get SMS.

If I set SMS for task reminder - i don't have SMS in time ( or at all)

I do smth rong ?

All responses

Clyde Romo staff
Replied on Jul 25, 2014 - 08:20

Hi Maxim,

Please try all four country/server options and check if one of it will work for you. Let us know how it went.

Regards,

Clyde

MS
Maxim Sergeevich
Replied on Jul 28, 2014 - 11:25

Hi Clyde,

I have tested all countires\servers. When I send test SMS - it's okay.

But reminers by SMS is not working ((

This is is one of main feature for me. At this moment I am using Free Premium account (1 month) - could it be the reason ?

Clyde Romo staff
Replied on Jul 28, 2014 - 11:52

Hi Maxim,

You being on the free premium account for one month shouldn't affect how SMS reminders work. Our developer is working on a solution for this issue. Once we something ready, we'll let you know directly on this thread.

Sorry for the inconvenience.

Regards,

Clyde

MS
Maxim Sergeevich
Replied on Aug 05, 2014 - 10:27

Now it works!

Thanks! :-)

Сергей Альбов premium
Replied on Aug 14, 2014 - 14:59

Hello, Dear TD!
I have the same problem, i change 3 servers, test message come fine! But reminders by ams (as and push too) - don't work :((

David Trey staff
Replied on Aug 14, 2014 - 15:08

Hello Сергей,

Given that you've mentioned that push notifications don't work too (which are separate from the SMS reminder sending service), please tell me what's the exact due date and time or reminder type that you've set and on what device did you set it?


Regards,
David