+ Add Question

Gmail window is blank

AL

The todist add on works fine in the web version, but the Gmail extension is blank. Please help.

All responses

Clyde Romo staff
Replied on Jul 23, 2014 - 12:12 UTC

Hi Allen,

Please check that your browser is set to accept 3rd party cookies.

Regards,

Clyde

AL
Allen Lomax premium
Replied on Jul 23, 2014 - 15:25 UTC

3rd party cookies are not blocked.

Brendon Wadey staff
Replied on Jul 23, 2014 - 15:28 UTC

Allan,

Try adding [*.]todoist.com as an exception for the Third Party Cookies. This is sometimes required instead of just accepting all.

Regards,
Brendon.

AL
Allen Lomax premium
Replied on Jul 23, 2014 - 17:33 UTC

Added the exception as noted - "[*.]todoist.com"; closed gmail and reopened;
still nothing.

David Trey staff
Replied on Jul 23, 2014 - 18:06 UTC

Hello Allen,

Are you using any ad- or script-blocking plugin in your browser?


Best regards,
David

AL
Allen Lomax premium
Replied on Jul 23, 2014 - 18:36 UTC

In my settings, it is selected that plug-ins run automatically. Am I missing somewhere else to look?

Brendon Wadey staff
Replied on Jul 23, 2014 - 18:57 UTC

Allen,

Do you have Gmail Labs feature "Preview Pane" enabled for Gmail?

As for extensions for your browser, try disabling all of them, if it works then, enable each one, one by one to see which is the cause.

Regards,
Brendon.

AL
Allen Lomax premium
Replied on Jul 23, 2014 - 19:02 UTC

Preview pane is not enabled.

Only extension is a web clipper for Evernote. It has been disabled.

AL
Allen Lomax premium
Replied on Jul 23, 2014 - 19:03 UTC

Closed and reopened Gmail. Still no luck. Do I need to reboot my computer?

AL
Allen Lomax premium
Replied on Jul 23, 2014 - 19:06 UTC

Also, how about the option to "allow in incognito" on the extension?

Brendon Wadey staff
Replied on Jul 23, 2014 - 19:28 UTC

Allen,

I'd suggest uninstalling the extension, and re-installing it. If that does not help, clear all cache and offline data for the browser.

Regards,
Brendon.

AL
Allen Lomax premium
Replied on Jul 23, 2014 - 19:49 UTC

Will try. Thanks.

AL
Allen Lomax premium
Replied on Jul 23, 2014 - 22:05 UTC

Works now. Thanks for your help.

SR
Srikanth Rajagopalan
Replied on Aug 04, 2014 - 12:41 UTC

I am hitting this as well now. Have tried everything noted above. On Chrome Beta (37.0.2062.58) on OSX. Any additional pointers?

Clyde Romo staff
Replied on Aug 04, 2014 - 12:48 UTC

Hello,

Have you tried the suggestions listed above?

- enabling 3rd party cookies
- re-installing the extension

Does this work with the regular version of Chrome? If it does and doesn't work in your current browser, it might be an issue related to Chrome Beta.


Regards,
Clyde

AL
Allen Lomax premium
Replied on Aug 04, 2014 - 13:23 UTC

Clearing all cache and offline data for the browser worked for me.

The catch is it has recently gone blank again. Obviously something is conflicting with Todist.

On the upside, I have downloaded the Todist: To-Do List and Task Manager. This extension allows me to add to my list and even attach emails. No longer really need the other window.

SR
Srikanth Rajagopalan
Replied on Aug 04, 2014 - 18:24 UTC

Tried both with Chrome and Chrome Beta on OSX and seeing the blank plugin in Gmail. Looks like something deeper in Todoist (as noted above as well??)

Brendon Wadey staff
Replied on Aug 04, 2014 - 18:34 UTC

Hi,

You both have tried adding [*.]todoist.com to the cookies exception list?


Regards,
Brendon

SR
Srikanth Rajagopalan
Replied on Aug 04, 2014 - 18:37 UTC

Yep..

Brendon Wadey staff
Replied on Aug 04, 2014 - 21:46 UTC

Hi,

Sadly, we can not reproduce this issue. Are you able to test if this issue happens on a Windows system, I am wondering if its somehow OSX related.


Regards,
Brendon

SR
Srikanth Rajagopalan
Replied on Aug 04, 2014 - 22:36 UTC

unfortunately seeing this on Windows as well (with Chrome Beta 37.0.... & Chrome Dev 38.0...). It appears something seems to be changing in upcoming revs of Chrome that may is impacting the Gmail plugin?

Clyde Romo staff
Replied on Aug 05, 2014 - 10:33 UTC

Hi Srikanth,

It is possible but it is working fine on version 36. I can pass this to our developer but given it's beta, they might not be able to fix it right away as there's no guarantee that the changes will make it to the release version.


Regards,
Clyde

Caleb Gatlin
Replied on Aug 06, 2014 - 17:33 UTC

I am having the same issue in my gMail account. OSX with standard Chrome build.

Extension works fine, but the pop-up in Gmail is always blank, even after following the tips in this thread.

Hopefully there will be a Gmail plugin update soon to fix?

Thanks

David Trey staff
Replied on Aug 06, 2014 - 18:53 UTC

Hello Caleb,

There can be two reasons for that:

1. A different plugin or anti-virus software blocking the content.

2. Blocking third-party cookies in this browser.

Please confirm if you've checked these two.


Regards,
David

Caleb Gatlin
Replied on Aug 06, 2014 - 19:49 UTC

I tested with all other plugins and anti-virus turned off, as well as double checked the third-party cookies, and no dice.

It sounds like I'm not the only one that is still having issues. Is there a potential fix in progress?

AL
Allen Lomax premium
Replied on Aug 06, 2014 - 20:01 UTC

I also am still having issues. After clearing my cookies and browsing history when originally using Todoist, everything worked properly. Since then, the pop-up in Gmail is blank.

PG
Patrick Grandinetti premium
Replied on Aug 06, 2014 - 21:10 UTC

I am having the SAME issue .... this is very frustrating!

Brendon Wadey staff
Replied on Aug 06, 2014 - 22:44 UTC

Hi,

We are looking into this but without being able to reproduce it, it becomes quite hard to fix the issue.

Are you guys on Chrome beta as well?


Regards,
Brendon

Caleb Gatlin
Replied on Aug 06, 2014 - 23:01 UTC

I am not using Beta. Standard Chrome on OSX.

Hasn't fixed: clearing or allowing cookies, clearing cache, removing and re-adding add-on, disabling all addons and antivirus. :/

I have the add-on in a different Gmail account than the todoist google account is registered to, if that helps. The Chrome window is logged in to that different account as well.

David Trey staff
Replied on Aug 07, 2014 - 14:42 UTC

Hello Caleb,

Please clarify reg. clearing the cache - did you try to manually remove Todoist's offline data (which may not be cleared along with the cache and can be found in Adv. Settings -> Content Settings -> All cookies and site data)?

If you're logged into a different Gmail account and have been using Google Login in Todoist, but with a different account - that can also very likely cause this issue. Please try to log into Todoist on the web, go to Settings -> Account (gear icon at the top), set a password for it in this window and then try to log into Todoist in Gmail manually entering your Gmail address in combination with the newly set password.


Regards,
David

Caleb Gatlin
Replied on Aug 07, 2014 - 15:03 UTC

Hi David, thanks for the reply.

I have now tried manually removing offline data, and clearing the cache, and a few combinations of the two, with no luck.

I also did that before and after logging in by manually entering my email after creating a new password.

Still no dice :/

David Trey staff
Replied on Aug 07, 2014 - 15:14 UTC

Caleb,

We're unsure what else could cause this :-( We are getting such reports now and again and so far in all cases, it was either a sript-blocking plugin, anti-virus software, blocking third-party cookies, the Preview Pane or a caching issue.

There shouldn't be any other reason for this issue :-( Have you tried using an Incognito Window and enabling just our plugin in it? Also, reg. third-party cookies - have you tried to whitelist [*.]todoist.com specifically?


Regards,
David

Caleb Gatlin
Replied on Aug 07, 2014 - 16:16 UTC

I did whitelist todoist.com awhile back.

Does your team update the addon every time Google releases a new Gmail version? They seem to update weekly, and I know it breaks a few other addons often.

Is there a way for us to know what version you are "caught up" to? It would help to know if you have tried to fix a version before we start posting in the forum.

David Trey staff
Replied on Aug 07, 2014 - 17:43 UTC

Caleb,

We don't update it as there's mostly no need to, our extension is very simple, it consists of a frame connecting to Todoist and has one feature - awareness of the URL so that it knows what email you've opened in case you want to add it as task (and adds the URL to it).

That said, so far there was no need for an update, as long as Gmail uses the same URL format for messages as they do. Of course we are updating Todoist itself, but this affects the contents of the site displayed inside this frame.

Unfortunately, I still can't reproduce this issue no matter what I try :-( Are you using any Gmail Labs extensions at all? Did it work in the Incognito Window?


Regards,
David

Caleb Gatlin
Replied on Aug 07, 2014 - 18:47 UTC

That all makes sense David. Thanks for the info!

I have turned off all of the labs, no dice. Loaded with "labs=0" url, no dice.

I don't think I can run just the Gmail addon through an incognito window. When Gmail loads it doesn't have any extensions active, but when I get to the store to add the gmail addon it tells me everything is already 'added to chrome'...

I don't know what else to do! The Chrome extension is great and usable, but I really wish I could get the Gmail addon to work. I prefer to work within Gmail, and to have the 'add as todo' feature, which is brilliant! What to do?

David Trey staff
Replied on Aug 07, 2014 - 18:54 UTC

Caleb,

When you go to Chrome's Settings -> Extensions, each extension should have an "Allow in incognito" check box. If you select it only for Todoist for Gmail, then it will be applied inside the Incognito Window. Let me know if that works.


Regards,
David

Caleb Gatlin
Replied on Aug 07, 2014 - 19:50 UTC

Great point David! I should have noticed that...

Sadly... no joy. The box appears but is empty when I open it. Oh dear.

David Trey staff
Replied on Aug 07, 2014 - 19:53 UTC

Caleb,

Could you please attach a screenshot of it here - just so it shows our Gmail extension, no other private data?


Regards,
David

Caleb Gatlin
Replied on Aug 07, 2014 - 20:09 UTC

Here you are. This is all you wanted, yes?

FYI: Chrome inspector shows it pulling from this URL, which works fine when opened in another tab: https://gmail.todoist.com/app?mini=1

At the same time, the content of #document inside the <iframe> seems a bit empty, though I could obviously be wrong depending on the JS inside:

<iframe src="https://gmail.todoist.com/app?mini=1" id="todoist_iframe" frameborder="0" style="margin: 0px; padding: 0px; width: 410px; display: block;" height="485">
<html lang="en"><head>
<script src="dn.js"></script>
</head>
<body onload="javascript:gbar._drt.dn()">

</body></html>
</iframe>

David Trey staff
Replied on Aug 07, 2014 - 20:17 UTC

Caleb,

Yes, that's it, thank you. Looks exactly like when either of the standard issues would cause it (some add-in, blocked cookies etc.). Since you've tried anything possible in Chrome, could you please download Firefox, get the Gmail extension there and see if it works there. This way we could exclude pretty much the last possibility - that there's some other software not related to the browser causing it. If it's also blank in Firefox, then it would have to be something like an anti-virus software.


Regards,
David

Caleb Gatlin
Replied on Aug 07, 2014 - 20:26 UTC

Good idea David.

And very telling, considering it's still not working in Firefox!

Which is actually extremely interesting, since it works in my other (personal) gmail account in the same Chrome browser. It's my work account that won't let it work... Hrm.

I know this sort of thing has worked before, though, because I had a Remember The Milk sidebar in my work account for a long time. Puzzling...

David Trey staff
Replied on Aug 07, 2014 - 20:52 UTC

Caleb,

Based on this information, I'd have to insist that it has something to do with Google login and in this case it also would be a very typical behavior - you log into a different Google account in Gmail than in Todoist and Todoist can't maintain the session as it's no longer authorized to show you the contents of this account.

However, you've mentioned that you did go to the settings, set a password, logged out of Todoist, then back in this time manually, not though Google and it still didn't work?


Regards,
David

Caleb Gatlin
Replied on Aug 07, 2014 - 21:19 UTC

I tried exactly that, and tried a few times just now. No combination of logout/login enable/disable is working. All are logged in with manual email and password.

David Trey staff
Replied on Aug 08, 2014 - 13:24 UTC

Caleb,

I'm afraid I'm out of ideas at this point :-( So the "source" of this issue is one specific account, is that correct? You can log into Gmail using any other account and the plugin works, but if you log into one specific account, it will not work in neither Firefox nor Chrome?

What's different about this account? Does it have Gmail Labs Extensions turned on, especially the Preview Pane? Any other customization, view etc.? Does the URL look different when you enter this account compared to others?


Regards,
David

SR
Srikanth Rajagopalan
Replied on Aug 12, 2014 - 08:46 UTC

Any updates here? I realize you are not able to see this problem on your end but from the descriptions above, lots of folks are hitting this and it is really crimping usage.

To summarize, in my instance
- have cookies whitelisted
- have cleared browser state/cookie data + logged in/out multiple times.
- no labs ( especially the preview pane)
- no view customizations (plain vanilla gmail view)

If there are problems coming thru from other installed extensions, could you have debugging turned on to indicate what is triggering it? Happy to provide logs etc to help diagnose. Not being able to use the product is quite painful.

David Trey staff
Replied on Aug 12, 2014 - 11:37 UTC

Hello Srikanth,

Please tell me, does the issue persist in the "Incognito Window" and are you using any anti-virus software?


Regards,
David

DB
Daniel Burke premium
Replied on Aug 12, 2014 - 21:33 UTC

Not to intrude, but may I please emphasize that it would be very helpful if the Gmail plug-in worked while the Preview Pane is in place? I really love the Preview Pane and it is unfortunate that I have to choose one or the other.

Thanks,
Dan

SR
Srikanth Rajagopalan
Replied on Aug 15, 2014 - 07:20 UTC

To respond to David's question, yes seeing a blank Todoist popup in incognito window as well.

No anti virus software running on the OSX afaict.

Clyde Romo staff
Replied on Aug 15, 2014 - 10:34 UTC

Hi Srikanth,

Have you tried testing it in Chrome version 36? Does it make a difference or do you get still the same issue?


Regards,
Clyde

RG
Rushabh Gandhi premium
Replied on Aug 18, 2014 - 19:09 UTC

Experiencing the same issue on Chrome version 37. Tried the following:
- cookies whitelisted
- cleared browser state/cookie data, quit browser and restarted
- preview pane is not enabled

Also tried running gmail in incognito mode with gmail apps enabled and the window is still blank.

Brendon Wadey staff
Replied on Aug 18, 2014 - 20:39 UTC

Rushabh,

37 is beta, and is not fully supported, I'd suggest seeing if regular stable is working. That being, we are having a hard time finding out why this happens with only some users.

As incognito mode should address any browser changes, and as you said that has not fixed it. So that makes me think its the OS itself, or something we are not thinking of.


Regards,
Brendon

AL
Allen Lomax premium
Replied on Aug 21, 2014 - 01:06 UTC

Interesting that I am able to pull up the gmail window while on my home network. Works intermittently at work. Could it be something in the firewall at work?

Clyde Romo staff
Replied on Aug 21, 2014 - 05:40 UTC

Hi Allen,

It is possible that it's firewall related. Can you talk to your IT guy (if you have one) and maybe put an exception for todoist.com?


Regards,
Clyde

SR
Srikanth Rajagopalan
Replied on Sep 02, 2014 - 20:47 UTC

No additional updates here? Chrome v37 is now in the stable channel and IIUC, should be easy to see the problem with the blank Gmail extension window now.

Brendon Wadey staff
Replied on Sep 02, 2014 - 20:59 UTC

Srikanth,

I see you are using two accounts, that could be related to the issue. Make sure which ever Gmail you are signing into is the one that is linked with your Todoist account. At least to see if that changes anything.

At for 37, we see no issues with that version, sadly, we never could reproduce the issue, it appears to only happen to a small percentage of people and that is what we are trying to figure out.


Regards,
Brendon

Brendon Wadey staff
Replied on Sep 02, 2014 - 20:59 UTC

Srikanth,

I see you are using two accounts, that could be related to the issue. Make sure which ever Gmail you are signing into is the one that is linked with your Todoist account. At least to see if that changes anything.

At for 37, we see no issues with that version, sadly, we never could reproduce the issue, it appears to only happen to a small percentage of people and that is what we are trying to figure out.


Regards,
Brendon

SP
Sharen Phillips
Replied on Oct 13, 2014 - 13:43 UTC

I am having the same issues with Chrome Version 38 and Todoist for gmail. Standard Todolist chrome extension is working fine. I would love to add emails as to-dos via gmail. Please advice.

David Trey staff
Replied on Oct 13, 2014 - 13:45 UTC

Hello Sharen,

Please make sure your browser is not blocking third-party cookies and no ad- or script-blockers are blocking the extension.


Regards,
David

SP
Sharen Phillips
Replied on Oct 13, 2014 - 13:51 UTC

Where do I check if it is blocked?

SP
Sharen Phillips
Replied on Oct 13, 2014 - 13:58 UTC

Actually, I checked in the content setting that 3rd party cookies are not blocked as well as all scripts are allowed to run.

David Trey staff
Replied on Oct 13, 2014 - 13:59 UTC

Sharen,

Please go to Chrome's Settings -> Advanced Settings -> Content Settings and make sure that "Block third-party cookies and site data" is NOT checked off. In case of ad- or script-blocking plugins, there will be different settings for each plugin, please refer to the documentation of the plugins you have.


Regards,
David

SP
Sharen Phillips
Replied on Oct 13, 2014 - 14:27 UTC

Actually, I checked in the content setting that 3rd party cookies are not blocked as well as all scripts are allowed to run.

David Trey staff
Replied on Oct 13, 2014 - 14:33 UTC

Sharen,

That's very strange. Are you logged into Todoist through Google? And if so, are you using the same account than the one you're logged into Gmail?


Regards,
David

SP
Sharen Phillips
Replied on Oct 13, 2014 - 14:41 UTC

No - different accounts. Does that matter?

David Trey staff
Replied on Oct 13, 2014 - 14:53 UTC

Sharen,

Yes, if you are using the Google login method, then the app will authorize access for the particular Google account. But if you're logged into a different Google account in Gmail, the app can't allow you to see a Todoist account authorized with a different Gmail address.

That said, please log into Todoist on the web, go to Settings -> Account, use "Edit" next to "Password" and create a password for Todoist. Then log out from Gmail, go to Chrome's Advanced Settings -. Content Settings -> All cookies and site data, delete all Todoist-related data from this list and then log into Gmail. Once you see Todoist's login screen in Gmail, use the password to manually log into it without using Google login. This will allow you to use it regardless of what Gmail account you're currently logged into :-)


Regards,
David

SP
Sharen Phillips
Replied on Oct 13, 2014 - 15:23 UTC

I am not using the Google login method given I work across 2 separate Gmail accounts. Therefore, I created a separate Todolist account.

David Trey staff
Replied on Oct 13, 2014 - 16:26 UTC

Sharen,

Still, please try to delete Todoist's offline cache in the Advanced Settings and see if it at least shows you the login page.

Also, try to go to Chrome's Extension list, mark only the Todoist plugin as allowed to show up in an incognito window, then open an incognito window with Ctrl+Shift+N and see if it works correctly in this window.


Regards,
David

SP
Sharen Phillips
Replied on Oct 13, 2014 - 17:13 UTC

I deleted the cache.. working on the incognito suggestion..

SP
Sharen Phillips
Replied on Oct 13, 2014 - 17:47 UTC

Nope - it didn't work incognito window.. :(

SP
Sharen Phillips
Replied on Oct 13, 2014 - 17:59 UTC

added Google+ login with the specific gmail account and it is still not working

David Trey staff
Replied on Oct 13, 2014 - 18:49 UTC

Sharen,

If you go to todoist.com directly and log in, does it work? And what version of Chrome are you using?


Regards,
David

SP
Sharen Phillips
Replied on Oct 13, 2014 - 18:55 UTC

Define works? I see the list, but I don't see a button in gmail to add an email to todolist?
Version 38.0.2125.101

David Trey staff
Replied on Oct 13, 2014 - 18:59 UTC

Sharen,

The button only appears if you open an email in Gmail and aren't using the "Preview Pane" (which changes the standard URL and makes it impossible for our plugin to see if and which email you've opened).


Regards,
David

SP
Sharen Phillips
Replied on Oct 13, 2014 - 19:33 UTC

I am not using a preview pane, but I am using Multiple inbox... does that matter?

SP
Sharen Phillips
Replied on Oct 13, 2014 - 19:38 UTC

I see the button now once I moved multiple inbox to the lower pane vs right, however when i click on the todolist button it is still blank.

David Trey staff
Replied on Oct 13, 2014 - 21:05 UTC

Sharen,

Earlier you wrote: "I see the list, but I don't see a button in gmail to add an email to todolist", but now you write "when i click on the todolist button it is still blank". Please send us a screenshot of what you see in Gmail as you use our extension.


Regards,
David

SP
Sharen Phillips
Replied on Oct 13, 2014 - 22:08 UTC

I see the list in todolost as part of the chrome extension. However, with the chrome extension for GMAIL, once the button is click the list is blank.

SP
Sharen Phillips
Replied on Oct 13, 2014 - 22:09 UTC

Button = "TD Add"

David Trey staff
Replied on Oct 13, 2014 - 22:19 UTC

Sharen,

So this happens only after clicking on the button? If you delete Todoist's offline data again, go to Gmail, but instead of clicking on the button, click on the gray "Todoist" bar, do you see the login screen there? Because the button wants to open the "Quick Add" menu so can it not do this because you weren't logged in at this time or is it blank already before you click on the button (which can be seen by clicking on the bar to expand it).


Regards,
David

SP
Sharen Phillips
Replied on Oct 13, 2014 - 23:16 UTC

what do you mean by delete offline data? When I click on the "gray todolist bar" at the top or as "chat-like window" it is BLANK. .. the only time I see any to-dos is the RED icon with the number of to-do as part of the Chrome Toolbar..

Brendon Wadey staff
Replied on Oct 14, 2014 - 00:37 UTC

Sharen,

Chrome Settings, Show Advanced, Content Settings, All Cookies & Site Data, Search for Todoist. Remove all.


Regards,
Brendon

SP
Sharen Phillips
Replied on Oct 14, 2014 - 01:18 UTC

Ok - I deleted the data. I uninstall both Chrome extenstion and restalled.
I clicked on the grey bar box in gmail and it is blank.
I clicked on "add to todolist" and it is blank ..
I logged in with my todolist ID and password (not Google+), login was fine.
Boxes in gmail are still blank

I am giving up - it should not be this hard

SP
Sharen Phillips
Replied on Oct 14, 2014 - 13:30 UTC

Any additional guidance?

SP
Sharen Phillips
Replied on Oct 14, 2014 - 13:30 UTC

Any additional guidance?

David Trey staff
Replied on Oct 14, 2014 - 13:38 UTC

Sharen,

Unfortunately, we don't know what's causing this issue :-( If it was any caching issue, the main browser extension in the top-right wouldn't work either. If it was an plugin in your browser causing this, then it would have to work in the incognito window and if it was a cookie issue, then you would see the login page there, but wouldn't be able to log in.

Which leaves just one more possibility - Gmail Labs. The Labs extensions would work also in the Incognito window. Are you using any such extensions in Gmail?


Regards,
David