+ Add Question

Refund

TN

How do I request a refund? I signed up via PayPal but I don't see an order id reference?

All responses

Clyde Romo staff
Replied on Jul 23, 2014 - 08:17 UTC

Hi Terry,

A receipt should have been sent to your email when you paid for it. Also, try looking for a transaction number.

Regards,

Clyde

TN
Terry Newman
Replied on Jul 23, 2014 - 08:58 UTC

This was the reference I receive from Paypal on 16/07/2014:-

ID PP120 - ccdfe14f2b9c2

How do I enact the refund?

Clyde Romo staff
Replied on Jul 23, 2014 - 09:24 UTC

Hi Terry,

Just give us the transaction ID/number and we'll be able to process it for you. However, the number you have provided is not correct. It should like this:

5JK54829T09880418

Once you find it, just paste it here. Please note that it's case sensitive.

Regards,

Clyde

TN
Terry Newman
Replied on Jul 23, 2014 - 09:58 UTC

Ok, got it:-

Transaction ID: 45V13247MC318920G

Clyde Romo staff
Replied on Jul 23, 2014 - 10:07 UTC

Hi Terry,

You have now been refunded.

Regards,

Clyde