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Reminders not working

JH

Around the time that the Android 4.4.2 update came out, my reminders started selectively not working (I only use SMS reminders). At first, I got no reminders at all. Shortly after, I started getting some reminders, but not all. There doesn't seem to be a rhyme or reason to which reminders work and which ones don't. I create reminders either by manually adding a date and time for the reminder to the task itself, or I enter the due date as a time that would trigger an automatic reminder, such as "today at 2pm". When I do the latter, I get the message about an auto-reminder being created. The reminder icon shows up by all my reminders; but some don't actually send reminders. I am starting this in a new thread at the suggestion of a staff member in another thread (a really long one).

All responses

David Trey staff
Replied on Jul 22, 2014 - 17:09

Hello Julie,

The version of Android should in no way affect the reception of SMS reminders. Unfortunately, the only or best way to identify the source of this issue would be to find a pattern, but you can't see anything that the instances when it doesn't work have in common?

For example - it never works if you're in roaming mode, or it never works for tasks at a certain project or certain special characters in its name or tasks with a specific label... if you notice anything in particular, please let us know.


Best regards,
David

JH
Julie Halatek premium
Replied on Jul 25, 2014 - 12:54

I've watched it for a couple of days now. I can't find any pattern. Two of my reminders are consistently set for 10am, when I am in the same location M-F. One is a recurring task; the other is a series of tasks I've entered, one per day, and all have the 10am reminder. Two days ago, I received the notification for the recurring task, but yesterday I did not. Two days ago, I did not receive the reminder for the daily task, so I deleted it and added it back with a different reminder time--and I got that reminder. But, yesterday, I got the automatic reminder for the daily task without having to change the task.

The Android update may not have anything to do with it--maybe it's something like adding the location-based reminders--I know those came out around the same time. I just can't pinpoint the EXACT start time, because the first two or three times I figured it was a fluke. I just know it was around the time of the Android update and the location-based reminder update (the Android update for me, at least, on a T-Mobile LG G2--I'm told T-Mobile was one of the last to do the update for LG G2s).

David Trey staff
Replied on Jul 25, 2014 - 13:20

Julie,

Please make sure that the time and time zone settings are the same on all devices you use with Todoist and in Todoist's settings.

If they are, are you receiving the daily summary notification? If so, please try to turn it off and see if it affects the reception of regular reminders.


Best regards,
David

JH
Julie Halatek premium
Replied on Jul 25, 2014 - 13:49

Yes, all the time zone and time zone settings are the same. I do get the daily notifications--I'll turn that off and see. So far, I've been getting the daily notifications AND some of the reminders, but I'll turn it off and see if that helps. And just missed another reminder that was a recurring one--went off yesterday, but not today. I'll let you know.

JH
Julie Halatek premium
Replied on Jul 25, 2014 - 15:33

Okay...can't find out how to turn off daily notifications...and, it just happened again. This time, I had a reminder set for 12pm for two events (one recurring, one daily). The recurring reminder didn't send. The daily reminder did sent, but sent an actual SMS, instead of mobile push. I don't do the SMS ones and I didn't set that one up that way.

David Trey staff
Replied on Jul 25, 2014 - 18:05

Julie,

You can turn all types of notifications, daily reviews etc. in the App's Settings -> Notifications.

Either way, our developers are looking into this issue now.


Best regards,
David

JH
Julie Halatek premium
Replied on Jul 25, 2014 - 18:10

Except that in mine, I can only turn off notifications in Shared Projects. Not any other kind of notifications.

JH
Julie Halatek premium
Replied on Jul 25, 2014 - 18:12

Ahhhhh okay...you meant in the phone app. I tried to find it in the Firefox part and it wasn't there. Disabled now.

JH
Julie Halatek premium
Replied on Jul 26, 2014 - 15:17

By the way...wanted to mention that when this first started happening, I uninstalled and reinstalled the phone app. Anyway, turned off daily notifications yesterday, and confirmed that reminders were still to be sent. Today, I had three reminders set so far--one for 630am and two for 930am. Haven't received any of them.

I know y'all are working on it. Just a little frustrated because I got this so I could rely on it. Is there any kind of estimated resolution time?

Clyde Romo staff
Replied on Jul 26, 2014 - 17:28

Hi Julie,

No ETA yet but we're communicating with our developers to ensure that we can provide a solution as soon as possible.

Sorry for the inconvenience.

Regards,

Clyde