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Location reminders do no work.

D

Hello,

I have an issue with location reminders. It didn`t work, I`ve tried a few times but nothing happened.
Any suggestions?

Thank you.
Denis

All responses

David Trey staff
Replied on Jul 22, 2014 - 12:08 UTC

Hello Denis,

Please clarify at what point didn't it work? Were you unable to add the location reminder and something happened during this process (if so, please specify what and when)? Or sis you add such reminders, arrived or left the location (within a 100m radius) and the reminders didn't go off?

In the second case, please make sure you have location services turned on, your phone is online and Todoist is allowed to send notifications and sync in the background.


Best regards,
David

D
Denis premium
Replied on Jul 22, 2014 - 12:12 UTC

Hi David,

The reminder was successfully added, but when I arrived to the location, nothing happened.
The location is set to battery saving mode, notifications are allowed.

Thanks.
Denis

David Trey staff
Replied on Jul 22, 2014 - 12:14 UTC

Denis,

Please try not to set it to battery saving mode and let me know if it helps.


Best regards,
David

D
Denis premium
Replied on Jul 22, 2014 - 12:15 UTC

David,
Ok I will try.

Thank you.
Denis

D
Denis premium
Replied on Jul 22, 2014 - 16:02 UTC

David,
Nope, it doesn't work either.

Thanks.
Denis

David Trey staff
Replied on Jul 22, 2014 - 17:34 UTC

Denis,

Please make sure you have your location reporting enabled. In your device go to Settings -> Location, see if Todoist is on "Recent Location Requests". After that, go to "Google Location Reporting" and make sure the "Location Reporting" is "On for this device". You may need to re-set your reminders after that.


Best regards,
David

D
Denis premium
Replied on Jul 22, 2014 - 18:45 UTC

David, "Location Reporting" is "On for this device", confirmed.
There is no Todoist in "Recent Location Requests", only Google Play services and Endomondo.

Denis

Brendon Wadey staff
Replied on Jul 22, 2014 - 18:48 UTC

Denis,

Try logging out of our app, clear the data for it and log back in.

Regards,
Brendon.

D
Denis premium
Replied on Jul 23, 2014 - 04:58 UTC

Brendon,
Done.
Just checked, still doesn`t work.

Denis

David Trey staff
Replied on Jul 23, 2014 - 12:31 UTC

Denis,

Please tell me:
- Which version of our app are you using?
- Did you create the reminder on the web or with the app?
- Did you try to use your current location, or some other location?
- If you didn't use your current location, please try to set up a reminder with current location for "when I arrive" using the app. After doing that, wait 1 or 2 minutes and check if Todoist is on "recent location requests".
- Were you connected to Wi-fi when you made these tests? If not, can you try connecting to Wi-fi?


Best regards,
David

D
Denis premium
Replied on Jul 24, 2014 - 06:27 UTC

David,

- Which version of our app are you using?
5.2.2
- Did you create the reminder on the web or with the app?
With the app.
- Did you try to use your current location, or some other location?
Not before you suggested.
- If you didn't use your current location, please try to set up a reminder with current location for "when I arrive" using the app. After doing that, wait 1 or 2 minutes and check if Todoist is on "recent location requests".
I`ve tried. Todoist showed up in "recent location requests".
- Were you connected to Wi-fi when you made these tests? If not, can you try connecting to Wi-fi?
Yes, connected to wi-fi.

The test with current location seems to be working, I`ve received the notification after I left the "current location".
So it seems there is a problem with the way I input my destination location.

Thank you.
Denis

David Trey staff
Replied on Jul 24, 2014 - 11:44 UTC

Denis,

So to clarify - it is working for you now if you input the location differently or are you still experiencing issues with it in some cases?


Best regards,
David

D
Denis premium
Replied on Jul 24, 2014 - 11:54 UTC

David,
It is working only with "current location", e. g. my home or work addressees are ignored.

Denis

Brendon Wadey staff
Replied on Aug 06, 2014 - 15:50 UTC

Hi,

Please update to 5.2.3 which we just released, all issues should be resolved with this.


Regards,
Brendon

D
Denis premium
Replied on Aug 07, 2014 - 05:05 UTC

Hi,
Thank you.
I have another issue here. In 5.2.3 I can`t add location reminder via android app. I select the location press the button, the popup says "Added" but the reminder is not in the list.
I already tried to clear app`s data, still not working.

Regards,
Denis

Clyde Romo staff
Replied on Aug 07, 2014 - 14:03 UTC

Hi Denis,

I was able to reproduce this and have passed this to our developers. Please use the REMINDER option for now instead of the EDIT option when you tap a task for creating location reminders. Once a fix is available, we will notify you right away.

Sorry for the inconvenience.


Regards,
Clyde

Brendon Wadey staff
Replied on Aug 07, 2014 - 23:47 UTC

Hi,

This will be fixed in 5.2.4 when it gets pushed out ;)


Regards,
Brendon

GJ
Glenn Johnson premium
Replied on Sep 17, 2014 - 14:44 UTC

Location based reminders are not working for me on my phone.

Version 5.2.5 (Android 4.1.2)

I set the location on my Mac but received no notification on the phone.

David Trey staff
Replied on Sep 17, 2014 - 15:09 UTC

Hello Glenn,

Please tell me, do you have Google Play Services installed on your phone, are you allowing Todoist to send notifications and have location services turned on?

Also, when you add the location reminder on the phone - does it arrive then?


Regards,
David

GJ
Glenn Johnson premium
Replied on Sep 17, 2014 - 16:10 UTC

Google Play services --> yes
Todoist notifications --> yes
setting location from phone --> have not tried but that is not where I want
to set them