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With last update my reminders stop work in push mode. They are working during ~30 min after creating meminder. I have a premium...very bad(

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Clyde Romo staff
Replied on Jul 18, 2014 - 04:36

Hi,

Please tell me, when you do a test push notification, does that work? Can you give me some examples of due dates that you're using where the push notification doesn't get triggered.

Sorry for the inconvenience.

Regards,

Clyde

adkomissarov premium
Replied on Jul 18, 2014 - 05:10

Yes, when i do test task with push nonification mode its work, but not works yesterday added tasks. For example around 1 week ago i create task with reminder on today at 09:30 - its not worked! Yesterday i add task on tooday on 09:15 for test the app. Its not worked too. I deleted this tasks. Its begin arter last update the app. Sorry for my english, i very badly understand this language(

Clyde Romo staff
Replied on Jul 18, 2014 - 05:36

Hello,

Where are you adding these reminders? In the web or Android app? Can you please specify the exact due date you're using? This important as the problem might be related to it. For example:

"tod @ 2 pm"

If you could let me know, that would help us fix this issue faster. Sorry for the inconvenience.

Regards,

Clyde

adkomissarov premium
Replied on Jul 18, 2014 - 10:14

I adding reminders in android app. I create new task "Test app task" at 10:00 pm im my time zone and set notification at 16:00 and it is not work. See attachment...

David Trey staff
Replied on Jul 18, 2014 - 12:50

Hello,

We're sorry for the inconvenience. Please confirm, if you add a task with a specific date and time, that's at least more than 30 minutes into the future, the task receives an automatic "30 minutes before" reminder - does this type of reminder also not work?

Also, please try to clear the app's local cache/data and/or reinstall it and see if it helps.


Best regards,
David