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Issues with iOS client since upgrade to business

I am not sure if it was the upgrade to /business or an update to the client, but I'm having issues with my todoist on my iPhone and iPad.

iPad, adding notes in portrait requires I close and reopen the notes each time because the previous notes and notes field disappear after new notes are added.

iPhone, changing dates on tasks doesn't stick, or the task does not move after save. Font have disappeared on me, general freak outs requiring I quit and relaunch.

Any suggestions? I've uninstalled and reinstalled. Didn't help.

Please advise.
Thanks

All responses

Clyde Romo staff
Replied on Jul 14, 2014 - 09:22 UTC

Hi,

For your problems in the iPhone app, can you please clarify the following?

- changing dates on tasks doesn't stick, or the task does not move after save

So when you change a due date of tasks, it doesn't retain that information? Does this happen every time you edit the due date of the task?

- Font have disappeared on me, general freak outs requiring I quit and relaunch.

Do you mean that fonts of the UI disappear? How often does this happen?

Lastly, is your phone jailbroken? What version of iOS are you running and what device are you currently using? Please let me know.

Regards,

Clyde

me premium
Replied on Jul 14, 2014 - 14:18 UTC

Responses for you.

- changing dates on tasks doesn't stick, or the task does not move after
save

So when you change a due date of tasks, it doesn't retain that information?
Not always no.
Does this happen every time you edit the due date of the task? It works for
a few times after I close and relaunch.

- Font have disappeared on me, general freak outs requiring I quit and
relaunch.

Do you mean that fonts of the UI disappear? I could see the fonts showing
the labels of tasks, but not the fonts of the tasks themselves.
How often does this happen? This only happened once.

Lastly, is your phone jailbroken? No

What version of iOS are you running and what device are you currently
using? 7.1.2 (11D257)

Please let me know.

Thank you for your help.


On Mon, Jul 14, 2014 at 2:23 AM, Todoist Support <
support.xxxxxxxxxx@support.todoist.com> wrote:

> Todoist Support <http://todoist.com/Support/> | *Clyde Romo*
> (Doist Support Staff) added a comment to question Issues with iOS client
> since upgrade to business
> <http://todoist.com/Support/show/35970/#comment_118930>
>
> Hi,
>
> For your problems in the iPhone app, can you please clarify the following?
>
> - changing dates on tasks doesn't stick, or the task does not move after
> save
>
> So when you change a due date of tasks, it doesn't retain that
> information? Does this happen every time you edit the due date of the task?
>
> - Font have disappeared on me, general freak outs requiring I quit and
> relaunch.
>
> Do you mean that fonts of the UI disappear? How often does this happen?
>
> Lastly, is your phone jailbroken? What version of iOS are you running and
> what device are you currently using? Please let me know.
>
> Regards,
>
> Clyde
> Click this link to see it:
> todoist.com/Support/show/35970/#comment_118930
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>



--
Phil McKeown | McKeown.MarKeting
Digital marketing strategy, content, execution and analytics

http://McKeown.MarKeting
(480) 748-0571

http://www.linkedin.com/in/philfmckeown/

Brendon Wadey staff
Replied on Jul 14, 2014 - 14:56 UTC

Hi,

Please confirm, you are using our latest version? We recently pushed an update?

Regards,
Brendon.

me premium
Replied on Jul 14, 2014 - 14:58 UTC

I am using 8.4.1 (12349)


On Mon, Jul 14, 2014 at 7:56 AM, Todoist Support <
support.xxxxxxxxxx@support.todoist.com> wrote:

> Todoist Support <http://todoist.com/Support/> | *Brendon Wadey*
> (Doist Support Staff) added a comment to question Issues with iOS client
> since upgrade to business
> <http://todoist.com/Support/show/35970/#comment_119037>
>
> Hi,
>
> Please confirm, you are using our latest version? We recently pushed an
> update?
>
> Regards,
> Brendon.
> Click this link to see it:
> todoist.com/Support/show/35970/#comment_119037
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>



--
Phil McKeown | McKeown.MarKeting
Digital marketing strategy, content, execution and analytics

http://McKeown.MarKeting
(480) 748-0571

http://www.linkedin.com/in/philfmckeown/

me premium
Replied on Jul 14, 2014 - 15:55 UTC

After a bit more testing, it looks like this happens when I select a relative date (e.g. Tomorrow) then enter another optional field (e.g. Priority). After it applies the priority, the date is gone.--
Phil McKeown
(480) 788-7083

On Mon, Jul 14, 2014 at 7:58 AM, Phil McKeown <me@philmckeown.com> wrote:

> I am using 8.4.1 (12349)
> On Mon, Jul 14, 2014 at 7:56 AM, Todoist Support <
> support.xxxxxxxxxx@support.todoist.com> wrote:
>> Todoist Support <http://todoist.com/Support/> | *Brendon Wadey*
>> (Doist Support Staff) added a comment to question Issues with iOS client
>> since upgrade to business
>> <http://todoist.com/Support/show/35970/#comment_119037>
>>
>> Hi,
>>
>> Please confirm, you are using our latest version? We recently pushed an
>> update?
>>
>> Regards,
>> Brendon.
>> Click this link to see it:
>> todoist.com/Support/show/35970/#comment_119037
>> If you no longer wish to receive notification emails, click here to
>> unsubscribe
>> <http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/>
>>
> --
> Phil McKeown | McKeown.MarKeting
> Digital marketing strategy, content, execution and analytics
> http://McKeown.MarKeting
> (480) 748-0571
> http://www.linkedin.com/in/philfmckeown/

Brendon Wadey staff
Replied on Jul 14, 2014 - 15:59 UTC

Hi,

So this only occurs when editing a task? So you change the date, change priority, only priority is saved?

Regards,
Brendon.

me premium
Replied on Jul 14, 2014 - 16:48 UTC

Yes--
Phil McKeown | McKeown.MarKeting
Digital marketing strategy, content, execution and analytics

http://McKeown.MarKeting
(480) 748-0571

http://www.linkedin.com/in/philfmckeown/

On Mon, Jul 14, 2014 at 8:59 AM, Todoist Support
<support.xxxxxxxxxx@support.todoist.com> wrote:

> todoist.com/Support/.
> Brendon Wadey (Doist Support Staff) added a comment to question Issues with iOS client since upgrade to business
> Hi,
> So this only occurs when editing a task? So you change the date, change priority, only priority is saved?
> Regards,
> Brendon.
> Click this link to see it:
> https://todoist.com/Support/show/35970/#comment_119090
> If you no longer wish to receive notification emails, click here to unsubscribe: http://todoist.com/Support/core/cancelSubscription/xxxx/xxxxxxxxxx/

Brendon Wadey staff
Replied on Jul 14, 2014 - 17:01 UTC

Hi,

Thanks, I have passed this along and we will look into it.

Regards,
Brendon.