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Reminders Sync problem

P

Since this morning I have a premium account for Todoist. The main reason for me to upgrade to premium is the option to activate reminders. But when I set reminders it doesn't sync with my other devices (Mac, iPad, iPhone or browser) and it doesn't give me any mobile notification.

I hope this is a temperaly reminder-sync problem.

All responses

Brendon Wadey staff
Replied on Jul 11, 2014 - 09:21

Hi,

Which type of reminder are you trying to use, PUSH, SMS or Email? If you go into your Todoist settings on iOS, there is an area there to turn them on and off, please make sure they are turned on.

Also, If you head to the web version, top right gear icon, Todoist Settings, Reminders. Do you see your device listed there, do the test notifications work?

What is the syntax used for a reminder that does not work? What did you type exactly for the due date?

Regards,
Brendon.

P
pauldigitaal premium
Replied on Jul 11, 2014 - 10:14

I try to use Push I also tried the test notifications option. This worked fine. But it still does not work in the app itself. I checked the notifications in iOS and in the app.

Brendon Wadey staff
Replied on Jul 11, 2014 - 11:21

Hi,

Please clarify,

- The test notifications work?
- What did you enter for the date box, or reminder menu? "today at 2pm" for example?

Regards.
Brendon.

P
pauldigitaal premium
Replied on Jul 11, 2014 - 16:21

Problem is solved. On my iOS device I was not specifiek in setting the due date in Schedule. I only entered the day in the Schedule box (Today) and after that I went to set the reminder menu and entered the time (today @ 17:00). But returning to the task I could not see any due date, only the Little reminder clock and today. No @ 17:00 was visible. Now I first enter the day and due time in the Schedule box and after that I set the reminder and it just works fine.

In other to-do apps I was used to only set the reminder.